Support Executive

Madurai - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Support Executive to provide technical and application support for our software products. The role involves handling customer queries troubleshooting issues coordinating with internal teams and ensuring timely resolution to maintain high customer satisfaction

Key Responsibilities:

Handle customer support requests via phone email & tickets
Troubleshoot application & basic technical issues
Log track & resolve support tickets
Coordinate with development & QA teams for bug fixes
Provide product demos & user guidance
Maintain support documentation & FAQs
Ensure SLA adherence & customer satisfaction

Requirements

Application / Technical support experience

Ticketing tools (Zoho Desk Freshdesk Jira etc.)

Basic SQL / database knowledge (preferred)

Understanding of software applications

MS Excel & documentation skills

Strong communication & problem-solving skills

Benefits

#SupportExecutive #ITJobs #SoftwareSupport #TechnicalSupport #HelpdeskJobs #HiringNow

Required Skills:

Application / Technical support experience Ticketing tools (Zoho Desk Freshdesk Jira etc.) Basic SQL / database knowledge (preferred) Understanding of software applications MS Excel & documentation skills Strong communication & problem-solving skills

We are looking for a Support Executive to provide technical and application support for our software products. The role involves handling customer queries troubleshooting issues coordinating with internal teams and ensuring timely resolution to maintain high customer satisfactionKey Responsibilities...