Wholesale Support Aussie Expert
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As our Wholesale Support Aussie Expert youll play a critical role in delivering exceptional support to our customers and empowering our internal teams. Youll work closely with team leaders management business consultants field technicians and customers to ensure smooth operations high service standards and a best-in-class support experience.
If you thrive on solving complex problems mentoring others and making systems and processes better this could be the role for you.
In this role youll be responsible for delivering the following activities and outcomes:
- Working with team leaders and the management team to support business consultants and maximise customer satisfaction
- Acting as an escalation point for complex faults service modifications and enquiries
- Creating reviewing and delivering knowledge articles and work instructions to support Business Support Officers
- Providing network and technical support to field technicians and customers
- Mentoring coaching and instructing new and existing staff
- Communicating clear actionable instructions to ensure a well-oiled high-performing team
- Attending and delivering training to expand team knowledge and capability
- Identifying designing and implementing business processes that improve the overall support experience
Qualifications :
- Strong knowledge of Business Telco industry products (FTTN/C Fibre TC1/2/4 services) and business-grade networking equipment (Cisco ISR Fortinet firewalls Cisco Meraki)
- Solid understanding of advanced networking technologies and protocols (QoS MPLS IPSEC BGP OSPF VLANs VRF SD-WAN Layer 2 networking)
- Experience supporting Cloud Connect Hosted Phone Systems and Managed Routing & Switching
- Relevant industry qualifications or certifications (e.g. CCNA NSE4 CompTIA A / Network)
- Previous experience in technical support within a call centre environment
You will demonstrate the ability to:
- Approach problems analytically troubleshoot complex issues using the OSI model and resolve technical problems efficiently
- Provide clear technical guidance across multiple technologies and mentor team members
- Communicate professionally both verbally and in writing while working autonomously and contributing positively to a team environment
- Adapt quickly to changing technologies and priorities maintaining excellent organisation and time management skills
Additional Information :
Life at Symbio
We ensure our employees have equal access to a range of learning and development opportunities and encourage everyone regardless of gender ethnicity disability sexual orientation or life stage to embrace these opportunities enabling them to develop themselves and their career.
Our employees happiness health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesnt compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.
At Symbio our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands networks and technologies to power the future of global communications.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Loan Processing
- Sales Experience
- Account Management
- Banking
- Pricing
- Corporate Finance
- Customer Support
- Fair Housing Regulations
- Strategic Planning
- Underwriting
- Sales Management
- Channel Management
About Company
Symbio is a software company changing the way the world communicates.Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.Symbio is part of the Aussie Broadband Group - a fast-growing telecomm ... View more
