Product Support Engineer
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Who are we
UpGuards mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify assess and remediate cybersecurity risk across their attack surface vendor ecosystem workforce and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings instant risk assessments templated security questionnaires threat intelligence capabilities and agentic AI to give organizations a holistic view of their risk surface.
Our Product team at UpGuard comprises of our Product Management Product Support Engineering Design Data Leaks Detection and Third Party Risk Management Services. Our Product teams vision is to become the leader in the Cyber VRM category by providing a best-in-class SaaS platform for organizations to manage their third-party risk and external attack surface. Our purpose as a Product team is simply to build a product that enables this. We aim to build a product that users love and come to rely on and one that regularly and consistently improves.
Where does this role fit
Were hiring a Product Support Engineer to join our Product Support team as we continue to scale rapidly and sustain strong growth.
As a Product Support Engineer at UpGuard youll operate at the intersection of customers product and engineering within the fast moving and increasingly critical world of cybersecurity. Your focus will be on diagnosing complex issues supporting our customers and internal teams and helping ensure our platform delivers reliable high quality outcomes. With the majority of the internet scanned across multiple vectors daily youll encounter challenges related to high throughput large scale systems and data complexity. How we solve these problems is a key reflection of the calibre of people we bring into the team.
In this role youll partner closely with cross functional teams that value iteration collaboration and speed. Together we deliver customer value quickly while maintaining strong standards for security reliability and customer experience. We value clear thinking strong technical curiosity and engineers who care deeply about the product and the customers who rely on it.
What youll do:
- Solve Complex Customer Issues: Reproduce and diagnose technical problems that L1 cannot resolve providing clear solutions or workarounds.
- Technical SME: Become a Subject Matter Expert (SME) in our products features and understand how the product works from a technical perspective including network security and data extraction.
- Explore an interesting challenging domain: Mastering the fundamentals of cyber security and the internet.
- Communicate at Scale: Provide real-time communication during incidents and write high-quality technical documentation for internal and external use.
- Improve Processes: Identify opportunities to automate workflows or improve internal tooling to scale our support impact.
- Collaborate Broadly: Work closely with Engineers and Product Managers to prioritize fixes and features based on customer impact.
What youll bring
- Troubleshooting: Proven ability to reproduce bugs analyze complex systems and find root causes.
- Networking: Strong understanding of Internet protocols including SSL/TLS DNS HTTPS and domain registration fundamentals.
- Data and SQL: Proficiency in extracting and analyzing data from various sources such as PostgreSQL and Google Cloud logs.
- Command Line: Experience using CLI tools like curl nmap and OpenSSL for diagnostics.
What will give you an edge:
- Efficiency Focused: A desire to leverage tools like n8n to automate internal processes and improve response times.
- AI Augmented: Proficiency in or willingness to learn how to use AI assistants such as Antigravity Gemini and Claude to accelerate research and documentation.
#LI-SR1
UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.
