Manager, Systems and Support

As an experienced and strategic Manager Systems and Support lead the delivery of efficient effective and futurefocused admissions systems and operational support.

In this pivotal role you will oversee the endtoend conduct of Griffith Universitys admissions and scholarship processes across QTAC UAC VTAC direct undergraduate and postgraduate entry as well as nonaward study. You will provide expert guidance on admissions systems and pathways ensuring our operations are robust clientcentred and aligned with University strategy.

You will also play a key role in business transformation consulting with stakeholders mapping processes defining system requirements and supporting the implementation of digital and procedural improvements across the admissions environment.

Key Responsibilities

• Serve as the central point of specialist expertise for all systems and processes related to undergraduate postgraduate and nonaward admissions ensuring Domestic Admission & Scholarships strategies align with the Universitys strategic objectives.
• Lead client engagement and cultivate a strong service culture within the team underpinned by continuous improvement and operational excellence.
• Develop recommend and implement system and process enhancements working in close collaboration with Digital Solutions to maintain and optimise admissions workflows.
• Provide regular highlevel reporting to University executive stakeholders on admissions trends insights and emerging issues.
• Drive the development of streamlined business processes including reengineering activities to enhance efficiency accuracy and user experience.

To be successful in this role you will:

• Apply your expertise to lead and contribute to projects and initiatives that improve and streamline admissions processes enhance the student experience and support the development and delivery of University admission strategies.
• Demonstrate advanced digital literacy and the ability to provide highlevel technical and systems support while fostering a positive capabilitybuilding culture that enables others to thrive.
• Bring strong stakeholder engagement skills with the ability to consult influence and negotiate outcomes in a complex organisational environment and across multiple concurrent projects.

What we can offer 

This a 12-month fixed term full time position based at the Brisbane South (Nathan) campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Salary Range
The full-time equivalent HEW 8 base salary is in the range of $113713 - $127923 per annum plus 17% Superannuation. The salary including superannuation is in the range $133044 -$149670 per annum.

Additional Information :

At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

How to apply 

Please submit your application online and ensure your application includes the following: 

• A covering statement outlining your suitability for the role referring to theKey responsibilitiessection listed above and the Position Description. 
• Current curriculum vitae including name and contact details. 

Our University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community.

Applicants must have Australian working rights. Successful candidates may be subject to a criminal history check. 

For further information specifically about this role please contact Carolyn Gardiner Senior Manager Domestic Admissions and Scholarships via 

Closing date: Sunday 22 March 2026 at 11:59 pm AEST. All applications must be submitted online.

Remote Work :

No

Employment Type :

Contract