CSS-Oracle SAAS Fusion HCM Technical Lead

AboutOracle Customer Success Services

Who better to support Oracle over 20 years of providing dedicated support to more than 6000 companies in 100 different countries services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals Customer Success Serviceshelps themembrace the right technology to shape their future and achieve more.

When business continuity is crucial and you need mission-critical support Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stackfrom applications middleware and database to servers storage and network devices.

Oracle Customer Success Services delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers both onsite and remotely to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development to help resolve critical issues.

Customer Success Services-Oracle SAAS - Fusion HCM Technical Lead

Position Overview:

We are looking for Oracle Fusion HCM Technical Lead with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore Hyderabad Gurgaon) for forthcoming projects if selected should also be willing work in shifts if required our customers are spread across various countries.

• Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR UK Payroll Absence Time & Labour Talent Management Benefits Compensation Security Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula BI & OTBI Reports Value Set UDT Personalization data loading tools (HDL PBL) HCM Extract..
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support tracking-incidents diagnosis replication troubleshooting and resolution of complicated and critical cases.
• The key skills put to use on a daily basis are - high level of techno-functional skills Oracle products knowledge problem solving skills and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:
  • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and mission-critical issues
    • Serve as Situation Manager on highly sensitive issues
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles

Qualifications:Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

• Must have Skills
  • 8 Years Lead Position with 12 Years in Fusion HCM and EBS HRMS Experience
  • Primary Skill Set:

HDL Extracts BI Publisher Personalization HCM Data Model

• Primary Module Skill Required

1) Core HR 2) Fusion Payroll 3) Fusion Compensation

• Secondary Module Skill Required

1) Talent Management 2) ORC 3) Fusion Time and Labor 4) Fusion Benefits

Job Description

• Should have 12 years of experience in Oracle HCM Cloud implementation & support.
• Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
• As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR UK Payroll Absence Talent Management Compensation and Benefits.
• Should have hands Fast Formula BI & OTBI Reports Value Set UDT and Personalization.
• Should have workflow configuration using BPM.
• Strong technical knowledge in Oracle HCM Cloud security setup is desired.
• Should have Experience/Knowledge in Reporting Data Migration and Interface/Integration development using HDL PBL HCM Extract BIP Web Service etc.
• Should have client facing role and must have worked on Req. Gathering Product Workshop & Demo CRP UAT etc.
• Should have excellent communication Project/stakeholder/team management skills and experience.
• Should have excellent documentation presentation customer handling problem solving solution design skills and experience.

Career Level - IC4

Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills Oracle products knowledge problem solving skills and customer interaction/service expertise.
• Ability to relate the product functionality to business processes and thus offer implementation advices to customers on how to meet their various business scenarios
• Should have the ability to read and decipher software Log and Trace files as well as the ability to act upon the finding to determine a problem resolution.
• Work with users to trouble shoot and resolve issues answers business questions provides data analysis
• Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
• Conduct training and knowledge sharing sessions
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources such as legacy systems and third-party applications or EPM Suite of applications.
• Should have knowledge of localizations
• Knowledge on Security setup would an added advantage.
• Must have very good communication skills Must be a team player willing to learn new technologies
• Must work in rotational shifts INCLUDING night shifts
• Experience and Expertise in the following areas is seen as an advantage:
  • XML
  • Java J2EE and Oracle ADF
  • SOA and Web Services
  • PL/SQL Forms Reports Unix Shell Scripts
  • Discoverer Workflow BI Publisher / OTBI Reports
  • Java / JSP
  • Web ADI OAF ADF
  • PaaS Integrations OIC SOA Web Services
  • Javascript jQuery KnockoutJS NodeJS HTML CSS python
  • HCM Extract HDL File Transfers

Others

• Exhibit effective analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follows through on all assignments and takes ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English communication skills; multi-lingual a plus

Strong learning orientation so you keep abreast of the emerging business models/processes applications product solutions product features technology features and use this learning to deliver value to customers on a daily basis.

Career Level - IC4