Help Desk Support Officer
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Job Location:
Yearly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Opportunity
We are seeking a dynamic and customer-focused Help Desk Support Officer to join our team! This role will see you primarily leaning on your strong IT skills and knowledge of Councils assets and procedures to provide a high quality support service to our staff. You will be the go-to person for troubleshooting problem-solving and delivering timely solutions to ensure smooth day-to-day operations across Council. Strong customer service skills are essential in this role as you will be the first point of contact for staff to help them resolve technical issues in a timely manner. Additionally you will utilise your problem solving abilities to collaborate with the team to tackle challenges and find innovative solutions to IT problems.
To find out more about your next career opportunity:Position Description
Remuneration
$81605 - $94490 per annum plus 13% superannuation
The Benefits
- Full-time 35 hours per week
- Flexible work arrangement options including hybrid work arrangements option of nine-day fortnight or monthly RDO
- 13% superannuation
- Generous leave entitlements including paid parental leave and Long Service Leave after 5 years
- Ongoing training and development opportunities with access to Councils Study Assistance Program
- Corporate fitness program for you and immediate family members
- Regular wellbeing programs and free annual flu vaccinations
- Free parking on-site
- Beautiful office location in the heart of the Hunter Valley
About You
To be considered for this position you must have a degree in Information Technology or other relevant equivalent qualifications. You will bring demonstrated experience in a similar role with a strong background in developing maintaining and supporting PC must also be able to provide high-quality help desk support effectively guide and train users and communicate technical information clearly to a range of stakeholders. A sound understanding of technology-related risk management and risk mitigation processes is essential along with the ability to apply these principles to ensure secure reliable and efficient systems.
Whats Next
We encourage you to apply by completing the application form below and uploading a copy of your resume.
Your candidate suitability is determined by your responses to the selection criteria questions for more information on how to address the selection criteria please visit ourHow to applypage.
Pre-Employment Screening
Please note prior to an offer of employment being made recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks such as references employment history checks working with children checks or a criminal record check.
About Us
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community providing opportunities to both inspire growth and sustainability in our diverse region. Were committed to building a passionate and inclusive workforce.
We are committed to the value of respect and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders Aboriginal and Torres Strait Islander peoples people from culturally diverse backgrounds the LGBTQIA community veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is tosupport veterans finding suitable sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contactfor a confidential discussion.
Applications Close: Thursday 29 January 2026 at 11.30pm
Who to Contact: Steve Hepple Information Technology Coordinator on (02).
You must have the right to live and work in Australia to apply for this position.
Guided by staff values of integrity respect teamwork accountability and excellence Cessnock City Council is indeed an attractive thriving Council and employer of choice.
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
