Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities will include but are not limited to:
- Liaising with customers to correctly book the specialist for the case at hand
- Act as the primary point of contact for customers managing phone and email enquiries professionally and efficiently
- Coordinate and schedule independent medical examinations (IMEs) with a panel of medical specialists
- Liaise with insurers legal firms employers and medical practitioners to facilitate appointments and documentation
- Monitor bookings to ensure timely delivery of reports and smooth case progression
- Troubleshoot scheduling or administrative issues and provide proactive solutions
- Maintain accurate records in internal systems and ensure data integrity and confidentiality
- Deliver a high standard of service that reflects mlcoas reputation for quality and professionalism
Qualifications :
To be considered for this role you will have:
- Demonstrated experience as a customer service officer in a similar role or as a claims officer or case manager with an insurer or rehabilitation provider or claims agent
- Demonstrated experience in the provision of excellent customer service with a can do attitude
- Excellent verbal written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Demonstrated the ability to work independently and within a group environment
- Attention to detail is a must
- Computer literacy with proficiency in Microsoft Office (Word/Excel)
mlcoa offers an exciting and fast paced team environment where client focus team spirit drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
Additional Information :
Why join us
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
- Employee Referral Program Be rewarded for successfully recommending great talent.
- Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
- Employee Referral Program Be rewarded for successfully recommending great talent.
- Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9497Q
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more
