Intake and Administration Officer Uniting Counselling and Mediation

About the OpportunityThis is a permanent part-time opportunity (working 28 hours/ week) and will be based at Parramatta Counselling and Mediation centre-Required to work Tuesday - Friday - Available to work 10am 6pm Wednesday (on occasion) We are seeking a compassionate emotionally intelligent and highly organised Intake and Administration Officer to join our dedicated team at Uniting Counselling and Mediation in Parramatta. As the first point of contact for clients you will play a critical role in supporting children families and individuals. Many of whom may be in crisis experiencing distress or navigating the impacts of family separation. This role balances trauma-informed engagement with accurate administrative processes to ensure every client feels welcomed supported and will conduct detailed intake interviews across various programs screen for safety and risk factors manage referrals and provide key information about services fees and family law principles. Working closely with administrators counsellors and mediators your ability to calmly deescalate emotion and handle sensitive conversations will be you in the roleConduct 3 intake appointments per day (approx.) each followed by case demographic details and assess presenting issues including safety and risk and manage client files record case notes and coordinate appointments and clear and supportive information about family law basics services and fees (including collection processes).Respond with empathy to clients from diverse backgrounds including CALD and LGBTQIA clients or family members to appropriate services when with general administration: reception records invoicing communication and supporting the senior admin confidentiality uphold mandatory reporting requirements and follow internal in monthly team meetings regular intake supervision and ongoing YouYou are calm under pressure with the ability to sensitively hold space for individuals sharing traumatic or emotional information all while maintaining the flow of structured intake. Exceptional work ethic with strong boundaries and excellent attention to also bring:Demonstrated experience managing individuals in distress or crisis ideally in community counselling or health settings.A nurturing communication style that balances compassion with organisational and admin skills including accurate data entry and explaining services and legal concepts to clientsAbility to work with diverse communities and understand the importance of inclusion and with family law domestic violence suicide risk and child protection (or willingness to learn).Willingness to complete Accidental Counsellor training and other professional Join UsSalary packaging benefits to increase your take-home paySupportive team culture with regular supervision and peer supportOngoing training and development opportunitiesFlexible inclusive and purpose-driven work environmentOpportunities to make a real difference in the lives of families and individualsHow to ApplyClick Apply Now and submit your resume and cover letter addressing the following targeted questions (max. 1 A4 page):1. Describe your experience responding to and managing individuals in crisis or distress.2. Provide an example of how you helped develop team culture in your workplace. What do you look for in a team environment to support your workApplications without a covering letter addressing questions 1 and 2 will not be considered. If you have any questions please contact Alex Sullivan Talent Acquisition Specialist at/ with Uniting is subject to background checks including a National Police Check Working with Children Check and Reference Date: 11:55pm Monday 19th January 2026About UnitingWhen youre part of Uniting youre part of a diverse purpose-led team of people making a real difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy community services and spiritual care. Our purpose is to inspire people enliven communities and confront acknowledges the continuing sovereignty and rich cultural diversity of Australias First Peoples. We pay our respects to Elders past present and emerging and to all First Peoples on whose lands we live and is a Child Safe Organisation committed to promoting the safety wellbeing and inclusion of children and young people.