Future Student Consult Officer

As a Future Student Consult Officer youll be the first point of contact for prospective students and their families. Youll deliver tailored high-quality advice and create positive and meaningful experiences that inspire confidence in Griffith. Heres how youll make it matter:

• Provide accurate and personalised advice to domestic prospective students across multiple channels including phone email live chat and SMS.

• Support enquiry management and lead nurturing by resolving or triaging requests and capturing meaningful data within the CRM system.

• Deliver tailored value based conversations to drive recruitment outcomes.

• Build strong relationships with internal stakeholders to ensure timely and consistent information and service delivery.

• Participate in recruitment activities and events sharing frontline insights to continuously improve the prospective student experience.

What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence ethics and engagement youll thrive on seeing the direct and lasting impact youll have on every community and every future.

You will also have:

• A customer-focused mindset and the ability to build rapport and deliver high-quality service in a fast-paced environment.

• Strong communication skills and confidence engaging with diverse audiences across digital and phone channels.

• Proven ability to manage competing priorities meet performance targets and work effectively within structured processes.

• Sound digital capability including experience using CRM systems or contact centre technologies.

• A relevant bachelors degree or an equivalent combination of education and experience. Experience in higher education recruitment is desirable.

What we can offer
This is a continuing full time position primarily based at the Griffith University Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.

Griffith Universitys sites are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 5 range $79705 $89416 per annum 17% superannuation. The total FTE package will be in the range $93254 $104616 per annum.

Additional Information :

As a values-led organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer:

• 50% fee discount for work related post graduate Griffith degrees 
• Scholarships to Griffiths flagship MBA program
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives on campus Gym facilities

Griffiths strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science Technology Engineering Mathematics and Medicine (STEMM).

How to apply
At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Our University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description).
• Current curriculum vitae/resume including full contact details.

Applicants must have unrestricted working rights. Sponsorship is not available for this position.
Successful candidates may be subject to a criminal history check.

Closing date: Midnight Sunday 15 March 2026. All applications must be submitted online.

Remote Work :

No

Employment Type :

Full-time