Support Officer (1st Line) Ref RT05825

Walsall - UK

Yearly Salary: £ 28598 - 31022

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Support Officer (1st Line) - Ref: RT05825
G5: 28598 - 31022 per annum

The 1st Line IT Support Team are the first point of contact for all council IT users do you have excellent communication and customer service skills can you ask the right questions record the facts do you enjoy solving problems and helping people and have you worked in a Customer Services Team previously

About the job

The 1st Line IT Support Team are the first point of contact for all council IT users who need help with using acquiring or changing their IT equipment which helps them do their day to day job; this is often to provide a front line service to the residents in Walsall for example a Highways Inspector a Social Worker or a Councillor. The Team is responsible for communicating with users understanding and accurately trouble shooting and recording their problem or requirement in a service desk system and providing a resolution where possible or passing to another team when appropriate.

View Job Description and Employee Specification

Important note: When completing your online application form you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement you will not be also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council we appreciate that AI can be a useful tool for ideas or guidance. However we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal and we really want to understand what makes you unique. Your experiences skills and perspective are what set you apart so please ensure your application as a whole particularly your Supporting Information reflects your own voice.

Closing date for applications: 26th January 2026.

Required Experience:

Unclear Seniority

DescriptionSupport Officer (1st Line) - Ref: RT05825G5: 28598 - 31022 per annumThe 1st Line IT Support Team are the first point of contact for all council IT users do you have excellent communication and customer service skills can you ask the right questions record the facts do you enjoy solving p...

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About Company

Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and y ... View more

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