Customer Service Engineer
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Job Location:
South Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
About the role:
If you are an experienced Customer Support Professional and get a charge out of the idea of working with renewable energy Enphase may be the place for you. This first level technical support position is responsible for professional and timely resolution or referral of technical issues that may involve hardware software communications installation or a blend of variables.
What you will do:
- Answer inbound phone calls to the Customer Support phone queue during assigned hours.
- Respond to inbound emails to the Customer Support group address.
- Provide pre-sales information about Enphase products.
- Leverage inbound service calls from existing customers into potential sales for energy storage systems.
- Document all activity in a central CRM/HelpDesk software platform.
- Troubleshoot basic technical issues related to Enphase installations.
- Escalate more complex issues to one of our Customer Support Engineers.
- Assist with the activation of new Enphase sites as needed.
- Coordinate with Enphase Engineering with tracking of field-issues and subsequent product-modifications logging product bugs in a central database.
- Assist other team-members with troubleshooting and/or administrative tasks as needed.
- Participate in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
Who you are and what you bring:
- 1-2 years of relevant experience.
- An Electrical Engineering or IT qualification
- Relevant technical training or certification (Engineering or Electrician qualifications)
- Experience working in afast-paced technical support or customer service position.
- Listening and questioning skills.
- Excellent verbal and written communications skills.
- Phone experience and appropriate manners.
- Ability to multi-task in a very fast-paced environment.
- Typing speed of at least 30 words per minute.
- Experience with consumer-grade networking (TCP/IP) is desired.
- Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
Visa Requirements:
Enphase Energy Australia is currently only considering candidates for this role with Australia permanent residency or citizenship.
Recruiters:
While we appreciate your interest in assisting Enphase is not looking to work with any recruiters to fill this role.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions. We manufacture solutions spanning solar generation, energy storage, and web-based monitoring and control.
