Customer Experience Lead | 6-month Secondment
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Lead 6-month Secondment
Job No: 678849
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Adelaide Melbourne - Inner Suburbs & CBD Newcastle
Max Term Full Time
Insurance
Pay Band 5
We have an exciting 6-month secondment opportunity. This role offers a unique chance to shape how we communicate with our customers across our Assisted Digital channels. Youll play a pivotal role in uplifting and delivering Assisted Digital templates applying the Customer Communications Playbook and governance to create communications that are clear connected and genuinely customer-centric.
Working closely with stakeholders across the business youll optimize existing templates and craft high-quality customer communications that are consistent meaningful and easy to understand. This is a highly visible role with real influence on the customer experience.
What youll do
- Lead the optimisation and design of Assisted digital template review. Drive right sized governance removing duplication and accelerating delivery.
- Ensure appropriate business legal risk reviews and signoffs where required.
- Build strong relationships with stakeholders to ensure delivery is effective efficient and customer centric.
- Keep stakeholders informed through effective communication of status issues risks whilst reducing duplication of effort to accelerate delivery.
- Support the prioritisation and sequencing of the review in line with business objectives.
- Ensure decision makers receive robust recommendations to make timely data driven decisions (where required).
What youll bring
- Strong interpersonal and communication skills (written & verbal).
- Strong stakeholder engagement and influencing skills
- Strategic and conceptual thinking skills.
- Problem solving and analytical skills.
- Naturally inquisitive with a desire to challenge the status quo.
- Experience developing clear audience-focused communications that support understanding and adoption
- Demonstrated skills in applying customer centric principles
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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