Helpdesk Assistant
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Morton Arboretums Information Technology Department is seeking someone with a balance of technical proficiency and friendly customer support skills to join their support and service team. You will be working with a diverse group of tree enthusiasts across multiple departments of this growing organization. The Information Technology department offers a broad range of technology services designed to meet the hardware software network infrastructure telecommunications audiovisual and technical support needs of the Arboretum. This is an amazing opportunity to learn and further develop skills in computers and technology to make the Arboretum exceptional!
Position Summary:
Ensure proper computer operation so that end users can accomplish business tasks. This includes installing diagnosing repairing maintaining and upgrading all hardware and equipment to ensure optimal system performance. Troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.
Essential Functions:
- Administer and resolve assigned helpdesk tickets by receiving and responding to incoming calls and emails regarding desktop problems.
- Perform onsite analysis diagnosis and resolution of complex system problems for staff and recommend and implement corrective solutions.
- Install configure test maintain monitor and troubleshoot staff workstations and related hardware and software in order to deliver required helpdesk service levels.
- Carry out computer equipment office move requests as assigned.
- Prepare tests and applications for monitoring workstation performance and provide related statistics and reports.
- Accurately document and resolve instances of desktop equipment or component failure repair installation and removal.
- Set up and support audiovisual equipment and applications used in meetings programs and events.
- Demonstrate alignment with the Arboretums employee core values.
- Other duties as assigned.
Qualifications:
High school diploma or equivalent required. Associate or Bachelors degree or in the pursuit of in the Computer Science Information Systems or equivalent field preferred. Proficiency needed in Windows Operating System Microsoft Office and general knowledge of PC hardware and printers. Experience with Google applications required.
Success Factors:
Customer service oriented individual with strong oral and written communications skills and the ability to effectively work with individuals of diverse ages and backgrounds.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Physical Demands: Requires some physical activity: limited lifting (up to 30 lbs.).
- Work Environment: Work is performed primarily indoors in an office setting although travel within the campus amongfacilities is occasionally required.
- Equipment: General office equipment computer hardware software printers network hardware teleconference equipment.
- Schedule: Position may require occasional evening and weekend hours.
Required Experience:
Junior IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Looking for some fresh air and sunshine? Join our team of front-line ambassadors who welcome 1 million visitors each year to the Arboretum. In this role, you wi...
