Contact Center Advisor Operations
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
- Receive incoming calls from international customers
- Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations
- Deliver appropriate sense of urgency when responding to customer requests
- Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone
- Effectively advise the Coach Floor Support mentor or Team Leader promptly and fully to inform them of any problems or unusual matters which may lead to an escalation or dissatisfied customer
- Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes
Qualifications :
Minimum requirement Grade 12
Minimum of 1 year consecutive contact center experience working experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
