Senior Manager Financial Operations

PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africas payments ecosystem. Our mission is to connect people businesses and economies through secure efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap PayInc provides the backbone that enables money to move safely across the economy. At our core we exist to make great connections empowering participation enabling growth and ensuring no one is left behind.

PURPOSE
This role forms part of the Office of the CFO Finance Operations & Procurement Team. You would be required to provide financial information to ensure that the PayInc group makes well informed decisions for better business performance (profitability and sustainability).

Key Stakeholders with Whom the Role will Engage With:

• Cost Centre Managers
• Product Managers
• Customers and Suppliers
• Lenders
• Senior Management & Executives
• ERP Providers
• SARS PASA Banks

Your key responsibilities include:

• Prepare and manage budgets forecasts (opex & capex) and financial models.
• Analyse and report on financial performance operational spend income and cash flow.
• Manage financial operations including ERP transactions reconciliations and financial statements.
• Oversee tax audit treasury and compliance-related activities.
• Review investment decisions and ensure financial policy compliance.
• Monitor and control project programme and operational costs.
• Implement cost allocation models and ensure effective financial controls.
• Approve and review financial transactions in line with company policy.
• Maintain strong relationships with internal and external stakeholders.
• Ensure delivery against stakeholder expectations and SLAs.
• Align team goals with BU strategy and drive performance through regular reviews.
• Identify opportunities for improvement and lead financial transformation initiatives.
• Provide financial support to departments for improved decision-making.
• Conduct sensitivity analyses and respond to ad hoc financial queries.
• Develop and maintain financial policies ensuring compliance with laws and regulations.
• Identify and mitigate financial risks through robust reporting and controls.
• Lead and manage the Finance Operations team.
• Mentor and coach team members to drive performance and skill development.
• Manage the employee lifecycle: recruitment performance management development and retention.
• Ensure timely and accurate financial reporting including month-end year-end and tax submissions.
• Oversee reconciliations cash flow and documentation of all fiscal activities.

QUALIFICATIONS / KNOWLEDGE

• CA(SA) or equivalent.
• Required computer literacy levels
• Accpac/Sage (Advanced)
• IBM Analytics (Basic)
• CaseWare (Advanced)
• Excel and Power Point.
• Required computer literacy levels.

EXPERIENCE

• Minimum 5 years experience in a similar role.
• Experience with building automation within the Finance Operations function.
• Prior experience with implementation of ERP advantages.

KEY COMPETENCIES
Behavioural Competencies:

• Strategic & Systems Thinking
• Ability to see the bigger picture anticipate trends and design integrated solutions.
• Facilitation & Communication Excellence
• Skilled in leading discussions simplifying complex ideas and driving alignment.
• Empathy Emotional Intelligence & Influence
• Building trust understanding diverse perspectives and inspiring positive change.
• Stakeholder Management & Relationship Building
• Navigating complex networks fostering collaboration and maintaining strong partnerships.
• Collaboration & Cross-functional Leadership
• Leading diverse teams and promoting synergy across departments.
• Resilience & Adaptability
• Thriving under pressure embracing change and maintaining composure in uncertainty.
• Innovation & Creative Problem Solving
• Generating fresh ideas and applying innovative approaches to challenges.

Technical Competencies:

• Organisational Change Management
• Expertise in frameworks like Prosci; driving successful transformation initiatives.
• Culture Diagnostics & Behavioural Frameworks
• Assessing organisational culture and designing interventions for alignment.
• Employee Engagement & Experience Design
• Crafting strategies that enhance employee satisfaction and productivity.
• Human Capital Analytics & Insights
• Leveraging data to inform decisions and measure impact.
• Project Management
• Proficient in methodologies; Agile exposure advantageous.
• Organisational Development Principles
• Applying OD theories to improve structures processes and performance.
• Internal Communication & Storytelling
• Creating compelling narratives that connect employees to organisational goals.
• Hybrid Work & Experience Design Principles
• Designing inclusive flexible work models that optimise employee experience.

Key Deliverables for the First 12 Months

• Culture activation roadmap and value embedding initiatives.
• Organisational readiness and adoption plans for major change programmes.
• Re-designed employee experience journey with targeted improvements.
• Engagement survey insights action plans and governance.
• Leadership toolkits for leading change and building culture.
• Experience and culture dashboards integrated into the People & Culture Scorecard.
• Improved adoption metrics engagement scores and leadership sentiment indicators.

KEY PERFORMANCE INDICATORS (KPIs)

• Improvement in employee engagement and Experience metrics.
• Successful adoption of change initiatives (measured through OCM scorecards).
• Culture activation milestones achieved.
• Positive leadership sentiment trends.
• Improved belonging recognition and hybrid work experience indicators.
• Delivery of dashboards insights and governance structures.