Responsive Coordinator

Responsive Coordinator / Call Centre Operator - Sydney CBD
Location: Sydney CBD (World Square) Close to Public Transport
Company: BGIS Residential Services Client
Employment Type: On-Site Permanent Full-Time
Shift Information: 24/7 client with rotating rosters across seven days between 6:00am and 10:30pm. Rosters are provided with advance notice.

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facility management services. From our Operations Hub in World Square Sydney we deliver residential building maintenance and construction services to ensure homes are safe functional and well-maintained.

Purpose of the Role

We are now seeking a motivated and service-orientated individual who thrives in a fast-paced environment enjoys teamwork and measure success by meeting and exceeding delivery targets for our clients.

An understanding in residential building maintenance would be ideal however equally important to us is your excellent system and communication skills can-do attitude ability to manage competing priorities taking pride in your work and your passion for service excellence.

Key Responsibilities

As a Responsive Coordinator you will be responsible for coordinating monitoring and supporting subcontractors to ensure maintenance work orders are delivered on time. This includes:

• Issuing work orders to nominated trades.
• Communicating updates and commencement dates with subcontractors.
• Managing work orders from issue to completion.
• Reviewing work order status and ensuring progress.
• Communicating work requirements and timelines to subcontractors.
• Ensuring timely escalation and resolution of delivery issues.
• Providing guidance to subcontractors on work order variations.

More About You

To be successful with BGIS you will bring:

• Demonstrated knowledge of building trades & services (advantageous).
• Previous subcontractor scheduling experience (advantageous).
• Excellent time management and prioritisation skills.
• A proactive accountable approach to your work.
• Pride in your work and strong attention to detail.
• Excellent systems and communication skills with a can-do attitude.

Why Join BGIS

Central Sydney CBD location with excellent transport links
Opportunity to learn and grow in the facilities and building services sector
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Be part of a global organisation known for innovation and excellence
Endorsed by Work180 as an employer of choice for women
Recognised by WORK180 as a Top 5 Employer for career development opportunities
WGEA Compliance Certification
Paid volunteer days donation matching & inclusive community support

Eligibility
To be successful in the role applicants must have full working rights in Australia.

How to Apply

If you are motivated organised and passionate about service excellence we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility: Applicants must have full working rights in Australia.

Apply now and be part of a workplace that values flexibility teamwork and customer service.

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