Coordinator Customer Service Technology and Innovation

Hervey Bay - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Coordinator Customer Service Technology and Innovation

Corporate Services

Permanent Full Time

Hervey Bay

Stream A Level 5 - $93401 plus superannuation

9-day fortnight

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

Youll play a significant role in the transformation of our customer service operations using technology data and innovation. Well suited to someone with a strong customer service background and a passion for using technology to enhance services this is a fantastic opportunity to utilise your process improvement skills and future focused outlook.

What your day will look like:

Identifying and delivering opportunities for innovation automation and digital enhancement
Exploring AI and self service tools for the enhancement of customer service processes
Monitoring service delivery and coordinating quality assurance and feedback
Utilising data and analytics to inform service design and opportunities for improvement
Guiding and mentoring a small team

Please click here to view a full position description.

What youll need for success:

Experience leading innovation technology or transformation initiatives
Strong understanding of customer service systems and practices and how they apply to local government services
A high level of communication and interpersonal skills

Whats nice to have:

Diploma in Business IT management or a related field
Experience in a local government environment

Benefits of Working with Council

Committed to providing quality services to our community we strongly support an inclusive and values driven culture recognising your individual skills knowledge and talent. As part of this we have implemented our Leadership Development Program Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022 as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.

What we Offer:

Values based culture
Employee discount shopping program
Professional development
Flexible working arrangements including work from home
Study assistance program
Novated leasing
24/7 access to Employee Assistance Program
Paid maternity and paternity leave
Paid emergency services leave
Uniform subsidy
Years of service rewards

Apply now:

Applications close 11pm on Wednesday 18th March 226 - subject to change pending qualified applications received.

A cover letter outlining your suitability for the role and a current resume is required.

For further details please contact Carly Heaslip Acting Customer Service & Records Manager on

Fraser Coast Regional Council is an Equal Employment Opportunity employer.

Required Experience:

Coordinator Customer Service Technology and InnovationCorporate ServicesPermanent Full TimeHervey BayStream A Level 5 - $93401 plus superannuation 9-day fortnightAt Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communiti...