Transport Coordinator

Job Description

As a Transport Coordinator you will be responsible for coordinating the delivery of Air LCL and FCL shipments in accordance with customer delivery instructions. You will utilise Expeditors-approved transport providers while proactively avoiding or minimising storage and detention charges.

You will have the autonomy to provide exceptional customer service both internally and externally applying company standards and processes to ensure smooth timely and compliant deliveries at all times. This role requires strict adherence to Expeditors policies as well as all relevant government and regulatory requirements including the handling of Dangerous Goods where applicable.

Key Responsibilities

Customer Service

• Communicate effectively with customers and service providers to ensure a compliant and complete shipment process in a timely manner
• Accurately document customer requirements for future reference
• Strive for service excellence through proactive issue resolution and professional communication

Operational Excellence

• Take ownership of understanding and complying with Expeditors internal process standards
• Ensure timely accurate and compliant deliveries
• Complete customer billings and system updates accurately and within required timeframes
• Ensure compliance with all transport safety and regulatory requirements including Dangerous Goods procedures when applicable

Service Provider Relationships

• Build and maintain strong working relationships with service providers including shipping lines transport companies and freight yards
• Collaborate with partners to ensure customers are serviced to a consistently high standard

Qualifications :

• Competent use of Microsoft Excel and Word
• Experience with Expedient and the ICS system preferred but not essential
• Courteous and professional communication and phone manner
• Proactive approach to problem-solving and attention to detail
• Qualification and/or demonstrated ability to process Dangerous Goods (DG) freight in compliance with relevant regulations (e.g. IATA IMDG and applicable local transport requirements)
• Strong understanding of safety compliance and documentation requirements related to Dangerous Goods handling

Additional Information :

• Employee Health: You and your health are important; Expeditors will support you with an attractive health insurance package                        
• Compensation Programs: Uniquely Expeditors our commissions and bonuses are industry leading
• Career and Personal Development: Developing you and your skills not only for todays role but for those in the future                                
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                        
• Employee Appreciation: As our greatest asset we understand the importance of showing our appreciation respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

Remote Work :

No

Employment Type :

Full-time