Payroll Manager

At Tend how we pay our people is one of the most tangible ways we build trust. The Payroll Manager owns the end-to-end payroll experience for a complex multi-state healthcare workforce that includes clinical teams corporate employees and contractors. This role blends deep payroll expertise with operational excellence and cross-functional partnership to ensure every team member is paid accurately compliantly and on time while helping Tend scale responsibly as we grow.

This position is hybrid if Nashville-based (Tuesdays and Wednesday in office) or remote if based outside of Nashville. Candidates must be based in central or east coast time zones.

What Youll Do

Payroll Operations & Processing

• Own and execute bi-weekly payroll for a multi-state multi-entity healthcare workforce across clinical studios and corporate teams.
• Ensure accurate processing for hourly salaried and contractor populations including multiple pay cycles rates and premium structures.
• Manage complex pay components including shift differentials clinical premiums overtime blended rates state-specific rules and retroactive adjustments.
• Oversee payroll inputs including time and attendance PTO leaves of absence bonuses commissions and off-cycle payments.
• Process and reconcile 401(k) and other benefit-related payroll deductions including employee contributions employer matches and loan repayments.

Compliance Tax & Regulatory Management

• Ensure compliance with federal state and local wage-and-hour laws with particular attention to healthcare and state-specific requirements.
• Manage payroll tax setup filings deposits reconciliations and agency notices in partnership with payroll vendors.
• Own year-end processes including W-2s 1099s and all required state and federal reporting.

Audits Controls & Financial Integrity

• Conduct payroll audits reconciliations and internal controls to ensure accuracy compliance and financial integrity.
• Partner with Finance on payroll accruals general ledger alignment and labor reporting for clinical and corporate teams.

Systems Tools & Process Improvement

• Serve as system owner for payroll and timekeeping platforms ensuring pay rules premiums and state requirements are correctly configured.
• Lead continuous improvement of payroll processes documentation and controls to support scale and a strong team member experience.

Cross-Functional Partnership & Support

• Act as a trusted partner to People Finance Legal and Studio leaders on complex payroll and pay practice questions.

Who You Are

Tend Values

• Tend to Others: You deliver accurate timely payroll outcomes that build trust with every team member and protect Tends financial integrity.
• Embrace Our Differences: You respect the needs of a diverse multi-state workforce and adapt payroll solutions to meet different roles markets and situations.
• Be Brave Enough to Lead: You raise risks address errors and push for better systems and controls even when its uncomfortable or complex.
• Savor the Ride: You bring calm clarity and positive energy to high-volume payroll cycles and help others feel supported through change.
• Rooted in Growth: You seek feedback learn from mistakes and continuously improve how you operate and lead.

Role-Based Competencies

• Make It Right Every Time: You own payroll outcomes end-to-end and hold yourself and partners accountable for accuracy compliance and follow-through.
• Build Smart Systems: You design document and improve payroll processes that scale with Tend while reducing risk and manual effort.
• Make It Make Sense: You explain complex payroll and compliance topics in a clear empathetic way that builds confidence and trust across the organization.

What You Have

• 7 years of progressive payroll experience including ownership of multi-state multi-unit payroll in healthcare or similarly complex environments.
• Deep experience supporting hourly salaried and contractor populations including clinical teams with shift-based scheduling and premium pay.
• Strong working knowledge of payroll tax compliance wage-and-hour laws and healthcare-specific pay practices.
• Hands-on experience managing payroll audits tax notices garnishments and regulatory inquiries.
• Experience administering 401(k) and other benefit-related payroll deductions in partnership with Total Rewards and Finance.
• Advanced experience with payroll and timekeeping systems (UKG preferred; ADP Workday or similar platforms).
• Strong Excel and reporting skills for audits reconciliations and leadership reporting.
• A high bar for accuracy strong organization and the ability to operate calmly and effectively in fast-paced high-volume environments.
• A collaborative service-oriented mindset with the ability to build trust and influence across People Finance Legal and Studio teams.

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

• Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
• Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
• Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
• Bonus Eligible - Annual bonus based on company and individual performance

Required Experience:

Manager