Team Leader

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

About the client:

A leading name in Sri Lankas travel and hospitality sector specializing in crafting distinctive outbound travel experiences that blend comfort culture and creativity. With a strong international presence and a commitment to excellence the company is expanding its outbound leisure travel segment and seeks an accomplished leader to drive strategic growth and innovation.

Key Responsibilities:

Develop and cultivate strategic relationships with top-tier travel agencies tour operators luxury suppliers and high-value clients to enhance both revenue and brand reputation.
Ensure unwavering compliance with quality standards and SOPs to consistently deliver exceptional service.
Manage inquiries and complex complaints with professionalism and composure delivering prompt and effective solutions that enhance guest satisfaction and foster loyalty.
Engage with enquiries and collaborate with a diverse range of mid- to high end tour operators
Expand and maintain client and agent portfolios by building trust facilitating seamless communication and nurturing long-term
partnerships.
Oversee the complete client journey ensuring a high-touch seamless experience from planning through to post-travel follow-up.
Prepare budgets monitor profits and manage costs to deliver exceptional value to clients while maintaining business sustainability.
Supervise logistics and operational execution including luxury hotel arrangements transportation and curated exclusive experiences.
Lead real-time crisis management providing support during itinerary disruptions emergencies or unexpected changes to ensure clients feel prioritized and well cared for.

Requirements:

4 years of experience in the travel & tourism industry
Proven ability to create high-end tailor-made itineraries with deep understanding of luxury traveler expectations.
Strong command of spoken and written English with excellent communication and negotiation skills.
Proficient in travel software tools and confident with digital platforms for itinerary planning and client communication.
Well-versed in global travel trends especially within European source markets and passionate about promoting Sri Lanka as a premium destination.
A team player with a proactive mindset keen attention to detail and the ability to thrive in a fast-paced high-demand environment.

If you are interested please send your CV to or apply below.

About the client: A leading name in Sri Lankas travel and hospitality sector specializing in crafting distinctive outbound travel experiences that blend comfort culture and creativity. With a strong international presence and a commitment to excellence the company is expanding its outbound leisure t...

About the client:

Key Responsibilities:

Develop and cultivate strategic relationships with top-tier travel agencies tour operators luxury suppliers and high-value clients to enhance both revenue and brand reputation.
Ensure unwavering compliance with quality standards and SOPs to consistently deliver exceptional service.
Manage inquiries and complex complaints with professionalism and composure delivering prompt and effective solutions that enhance guest satisfaction and foster loyalty.
Engage with enquiries and collaborate with a diverse range of mid- to high end tour operators
Expand and maintain client and agent portfolios by building trust facilitating seamless communication and nurturing long-term
partnerships.
Oversee the complete client journey ensuring a high-touch seamless experience from planning through to post-travel follow-up.
Prepare budgets monitor profits and manage costs to deliver exceptional value to clients while maintaining business sustainability.
Supervise logistics and operational execution including luxury hotel arrangements transportation and curated exclusive experiences.
Lead real-time crisis management providing support during itinerary disruptions emergencies or unexpected changes to ensure clients feel prioritized and well cared for.

Requirements:

4 years of experience in the travel & tourism industry
Proven ability to create high-end tailor-made itineraries with deep understanding of luxury traveler expectations.
Strong command of spoken and written English with excellent communication and negotiation skills.
Proficient in travel software tools and confident with digital platforms for itinerary planning and client communication.
Well-versed in global travel trends especially within European source markets and passionate about promoting Sri Lanka as a premium destination.
A team player with a proactive mindset keen attention to detail and the ability to thrive in a fast-paced high-demand environment.

If you are interested please send your CV to or apply below.