Tech Support Specialist with German

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do Day to Day

Handle 25 inbound contacts/day (calls & emails) across 7 cutting-edge tools
Support German-speaking users with:
- Product downloads installations and activations
- Account inquiries and subscription renewals
- Manual purchase guidance
- Basic troubleshooting via remote support tools
Upsell/cross-sell relevant products based on user needs
Work toward performance targets and advance to premium technical support (virus removal device optimization Ultimate Helpdesk) after proven success

Your Profile

Language Requirements:

German: C1 (native or near-native)
English: B2 (for training & internal tools)

Experience & Skills:

Minimum 1 year in customer care or tech support (preferably in tech)
Strong oral & written communication
Solid PC literacy with hands-on knowledge of:
- Windows macOS Android iOS
- Firewalls antivirus software internet applications
Typing speed: 25 WPM with 85% accuracy

What Youll Do Day to Day Handle 25 inbound contacts/day (calls & emails) across 7 cutting-edge tools Support German-speaking users with:Product downloads installations and activationsAccount inquiries and subscription renewalsManual purchase guidanceBasic troubleshooting via remote support tools U...