Tech Support Specialist – German Speaker

Join a Global Leader in Digital Security Multinational Software Company

Location: Attica Greece Work from Home

Interview Deadline:Training Date:

Relocation Support Your Choice:

• Flight hotel stay real estate agency fee covered

• 250 relocation allowance real estate agency fee (ideal if self-arranged)

Training: 18 days on-site.

Base Salary: 1400 gross/month Performance Bonus up to 20%

Transportation bonus up to 100.00 per month proportionally to on-site presence

Who We Are

Were hiring for one of the worlds leading names in cybersecurity a multinational powerhouse with dual headquarters in the USA and Czech Republic home to renowned global brands including Norton Avast AVG Avira LifeLock CCleaner and ReputationDefender.

With millions of users trusting our digital protection services this is your opportunity to join a company thats reshaping online safety while building a future-proof career in tech.

Your Role: Tech Support Specialist (German Market)

As a Frontline Agent youll be the first point of contact for our German-speaking users. Whether they need help with setting up their antivirus software troubleshooting basic issues or navigating a subscription renewal youll be their trusted guide.

This is not just support youll actively engage in retaining customers and introducing them to premium services through cross-sell and upsell opportunities.

What Youll Do Day to Day

Handle 25 inbound contacts/day (calls & emails) across 7 cutting-edge tools

Support German-speaking users with:

Product downloads installations and activations

Account inquiries and subscription renewals

Manual purchase guidance

Basic troubleshooting via remote support tools

Upsell/cross-sell relevant products based on user needs

Work toward performance targets and advance to premium technical support (virus removal device optimization Ultimate Helpdesk) after proven success

Your Profile

Language Requirements:

• German: C1 (native or near-native)

• English: B2 (for training & internal tools)

Experience & Skills:

• Minimum 1 year in customer care or tech support (preferably in tech)

• Strong oral & written communication

• Solid PC literacy with hands-on knowledge of:

  • Windows macOS Android iOS

  • Firewalls antivirus software internet applications

• Typing speed: 25 WPM with 85% accuracy

Whats In It for You

Salary & Benefits
Base Salary: 1400 gross per month
Performance Bonus: up to 20% (based on individual performance)
Transportation Allowance: up to 100/month proportional to on-site presence

Training & Growth

• Paid 18-day onboarding (on-site)

• Clear career path to premium support services

• Work for a brand recognized as a Great Place to Work

Perks & Benefits

• Private health insurance & exclusive product discounts

• Free online Greek language courses

• Regular team events & cultural activities

• Access to modern offices with lounge areas and social zones

Schedule:

MondayFriday

Remote from Greece after training

Your Hiring Journey

• Apply online

• Language proficiency test (German & English)

• Interviews with our recruitment and client teams