Italian-Speaking Remote Technical Support Specialist

Piraeus - Greece

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Project: Consumer electronics ID: 31718

Salary: 1045.72 monthly performance bonuses.
The productivity bonus is up to 10% of your gross salary subject to target achievement.
Schedule: Monday to Friday 10:00-18:00.
Training: Fully paid 10-day training by certified instructors.

Interview Deadline:Training Date:

Location: Athens Piraeus - Remote Greece-based

Relocation Support (two options):

All expenses covered flight hotel stay and real estate agency fee
250 relocation allowance real estate agency fee (for those relocating independently)

Are you ready to turn your technical expertise and customer service skills into an exceptional career with one of the worlds most renowned brands Join us as a Technical Support Specialist for Canon supporting Italian-speaking customers. This is your chance to grow thrive and make a real impact in a vibrant supportive team environment!

Why Youll Love This Role

Be the voice of the brand delivering world-class support to end-users via calls emails and chats.
Work from the comfort of your home while staying connected with a passionate collaborative team.
Enjoy professional development opportunities a robust training program and the chance to work for a company that values diversity and employee well-being.

Key Responsibilities

Provide exceptional technical support and solutions to customers ensuring timely and effective resolution of their inquiries.
Maintain strong professional customer relationships by demonstrating empathy professionalism and a customer-first attitude.
Log and track customer interactions in the CRM system escalating cases as needed for a quick resolution.
Collaborate with colleagues and management to ensure smooth operations and knowledge-sharing within the team.
Stay proactive in identifying and reporting emerging customer issues offering suggestions for continuous improvement.
Uphold data privacy regulations and follow all company policies and procedures.

What Were Looking For

Language Skills: Fluent Italian (written and spoken) and intermediate English (B2 level).
Customer Focus: A problem-solver with strong interpersonal and communication skills.
Tech Savvy: Comfortable with software tools CRM systems and troubleshooting technical issues.
Team Player: Thrives in a collaborative environment and is open to feedback and personal growth.

Your Rewards

Additional Perks:
- Αfter the completion of 12 Months of cooperation with us starting from your hiring date a salary increase of 1100.00 (applicable from the first available payroll cycle following the completion of the timeframe)
- After 3 years of employment the gross salary increases to 1150.00. (applicable from the first available payroll cycle following the completion of the timeframe)
- Healthcare benefits and numerous discounts.
- Free online Greek language courses.
- Access to state-of-the-art premises with relaxing break areas.
- Special events community initiatives and a Great Place to Work-certified environment.
- Paid extra for overtime or working on Greek holidays.

Hiring Process

Application review.
Online language tests.
Client interview.

Project: Consumer electronics ID: 31718 Salary: 1045.72 monthly performance bonuses.The productivity bonus is up to 10% of your gross salary subject to target achievement.Schedule: Monday to Friday 10:00-18:00.Training: Fully paid 10-day training by certified instructors. Interview Deadline:Trainin...