Technical Account Manager

Advisory Services Technical Account Manager

As a Technical Account Manager youll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive prescribed and personalized engagements. This role will require you to deeply partner with your customers understand their Boomi and environmental landscape and apply your product solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.

What youll do:

• Develop an in-depth understanding of the customer their business objectives and their workloads and use cases with Boomi

• Identify and address technical opportunities concerns requests and align your delivery to their priorities projects and opportunities

• Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi go to person

• Work with a variety of customer stakeholders including Team Leaders Managers Integration Developers IT Operations and support teams.

• Proactively monitor your customers Boomi environment to identify trends potential issues anomalies and partner with support and the customer to investigate and mitigate findings which are outside of normal

• Offer best practice guidance ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health utilization and performance

• Lead regular technical business reviews with each of your assigned accounts to report on platform utilization overall health and recommendations to maintain health

• Build and maintain very strong cross-functional relationships with Global Support Sales Customer Success Engineering and Product

• Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

The experience you bring:

• Expert skills with Boomi platform including Integration APIM and runtimes

• Exposure to Cloud APIM Data Integration Data Hub AI Flow and MFT highly reguarded

• Problem solving and trouble shooting methodologies

• Understanding of ITIL certifications highly regarded

• Understanding of software development lifecycles with exposure to CI/CD and automation highly regarded

• Understanding of project management methodologies. Certifications with Prince or PMBOK highly reguarded

• Understanding of monitoting and observability tools. Experience with products such as New Relic Data Dog Splunk Cloudwatch highly reguarded

• Bachelors degree or a minimum of 5 years experience supporting and troubleshooting mission-critical enterprise software applications

• 5 years or relevant experience as either an Architect Pre-Sales Engineer Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus

• Experience with enterprise applications in an integration context such as ERP system HR Information Systems other business applications and technology infrastructure.

• Strong understanding of enterprise infrastructure software and cloud architecture

• Natural ability to understand translate and communicate complex business and technical matters to both Management and Technical audiences

• Strong active listening and empathy skills

• Polished persistent and influential communicator

• Occasional travel

Bonus points if you have:

• Excellent business analytical problem solving and communication skills (written and verbal) to various audiences

• Self-starter flexible approach and entrepreneurial mindset

• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation

• Multi-Lingual