(Senior) Partner Solution Engineer (fmd)

YOUR MISSION:

As a (Senior) Partner Solution Engineer (f/m/d) at Parloa your mission is to accelerate partner success and drive Parloas revenue growth. You will engage with the Parloa ecosystem of partners to increase Parloa opportunities enable partners to confidently discover demo solution and scope AI Agents and drive integration to key technology partners. You act as a trusted technical and solution advisortranslating Parloas platform capabilities into clear business value building long-term partner relationships and ensuring partners are successful at every stage of the pre-sales empowering partners to succeed you directly impact pipeline creation deal quality and long-term customer outcomes.

IN THIS ROLE YOU WILL:

• Serve as a Partner Sales Engineer playing a critical role in increasing partner success and Parloa sales.
• Build maintain and grow ongoing trusted relationships with strategic and emerging partners.
• Work hands-on with partners in Parloa sandbox environments guiding them through platform capabilities configurations and best practices.
• Teach and coach partners to confidently:
• Discover customer needs and identify high-impact AI Agent use cases
• Demo Parloa in a compelling value-driven way
• Solution and architect AI Agent deployments aligned to customer goals
• Scope opportunities with technical accuracy and commercial clarity
• Lead and support technical discovery sessions with customers and partners to understand business challenges success metrics and existing systems.
• Design solutions that align Parloas product capabilities with real customer outcomes such as improved CX automation scalability and cost reduction.
• Support proofs of concept pilots and technical validations as needed.
• Clearly articulate Parloas business value and product differentiation to both technical and non-technical stakeholders.
• Collaborate closely with Sales Partnerships Product and Customer teams to support partner-led and co-sell opportunities.
• Provide partner feedback to internal teams to improve product enablement and solution patterns.
• Advocate for partner and customer needs to influence product roadmap discussions.
• Contribute to improving internal processes documentation and ways of working.
• Attend external events team meetings and annual events.

WHAT YOU BRING TO THE TABLE:

• 5 years of experience as a Sales Engineer preferably within SaaS AI CCaaS or enterprise software..
• Deep experience with enterprise technology.
• Experience with sales processes and market dynamics.
• Fluent in German and English.
• Confident presentation and communication skills.
• Ability to work under pressure and solve problems.
• Strong consultative skills with the ability to guide discovery conversations and tailor solutions to customer and partner needs.
• Deep experience with enterprise technology.
• Experience with sales processes and market dynamics.
• Solid technical aptitude with the confidence to work hands-on in demo or sandbox environments.
• Excellent communication and storytelling skills enabling you to engage both technical audiences and business leaders.
• A partner- and customer-first mindset with a passion for helping others succeed.
• Ability to thrive in a fast-paced evolving environment and manage multiple partner engagements simultaneously.

NICE TO HAVE:

• Experience working with or enabling technology or services partners.
• Familiarity with AI conversational AI voice bots chatbots VOIP/ Telephony or contact center technologies.
• Experience supporting complex enterprise sales cycles.
• Background in customer experience (CX) automation or digital transformation initiatives.
• Familiarity with sales tools such as SFDC.

WHATS IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events game nights and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.

Your recruiting process at Parloa:

Recruiter video call Meet your manager Expert interview(s) Bar Raiser Interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.