Housing Navigator & Intake Coordinator

Housing Navigator & Intake Coordinator

Full-Time Non-Exempt Outreach Department
Reports to: Director of Impact & Program Relations

Job Summary
Call to Freedom is seeking a dedicated and detail-oriented Housing Navigator & Intake Coordinator to support individuals at risk of or exiting human trafficking and sexual exploitation across South Dakota. This role is central to ensuring survivors have access to safe stable and survivor-centered housing. The Housing Navigator & Intake Coordinator works closely with case managers multidisciplinary teams (MDTs) housing authorities landlords and community partners while also supporting intake operations and crisis response. This position combines client advocacy system navigation housing coordination and data tracking in a mission-driven environment.

Key Responsibilities
Coordinate statewide housing resources for survivors including emergency shelter transitional housing permanent supportive housing and scattered-site placements
Serve as the primary point of contact for Call to Freedoms housing partnerships including MOU partners landlords and housing providers
Work with community MDTs to identify and access housing options including in rural and underserved areas
Assist survivors directly with housing searches applications eligibility requirements transportation and move-in coordination
Advocate for clients with housing providers landlords and Public Housing Authorities (PHAs)
Support survivors applying for Section 8/Housing Choice Vouchers Public Housing project-based vouchers and other subsidized housing programs
Maintain regular communication with PHAs and voucher administrators regarding application status inspections documentation and deadlines
Provide crisis intervention and problem-solving during urgent housing loss unsafe placements landlord conflicts or housing instability
Recruit cultivate and retain a network of landlords open to renting to survivors with barriers such as poor credit or criminal history
Manage and track internal housing funds and financial assistance in compliance with grant and funder requirements
Maintain a comprehensive internal housing tracking system including enrollment dates exits rent amounts and housing outcomes
Track grant objectives related to housing and assist with reporting and documentation
Research and maintain an up-to-date inventory of housing resources statewide
Develop and deliver training and technical assistance to housing providers community partners and service organizations
Assist in developing training materials and educational resources for providers clients and community awareness efforts

Intake & Client Support Duties
Support all client intakes in a secondary role collaborating closely with assigned case managers
Participate in weekly intake line rotation including occasional after-hours coverage
Assist with intake screenings risk assessments client engagement de-escalation and emergent needs identification
Ensure accuracy consistency and completion of intake documentation and smooth transitions to assigned case managers
Help identify respite care utilization urgent referrals and immediate support needs during intake

Qualifications & Experience
Bachelors degree in Social Work Counseling or a related field preferred or 4 years of relevant experience
Experience working with survivors of violence trauma trafficking or substance use strongly preferred
Training or experience in trauma-informed care highly beneficial
Strong written and verbal communication skills with the ability to engage diverse stakeholders
Highly organized detail-oriented and comfortable managing multiple priorities
Ability to work independently while contributing effectively within a team-based care model
Strong problem-solving critical-thinking and documentation skills
Proficiency with Windows-based systems and database/spreadsheet tracking

Schedule & Requirements
Full-time 40 hours per week (hourly position)
Flexible schedule required including one evening per week and a few weekend hours per month
Ability to travel throughout South Dakota as needed
Valid drivers license and proof of motor vehicle insurance required

Work Environment & Expectations
Commitment to Call to Freedoms mission values and survivor-centered approach
Strict adherence to confidentiality and professional standards
Ability to work effectively in a collaborative fast-paced environment
Moderate noise environment with potential exposure to communicable diseases

Why Call to Freedom
At Call to Freedom you will be part of a mission-driven team committed to dignity restoration and long-term stability for survivors. This role offers the opportunity to make tangible impact through housing access system coordination and compassionate advocacy.

How to Apply
Submit your résumé and cover letter to ; Applications will be reviewed as received.