Customer Service Coordinator II
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Job Location:
Corning, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Coordinator II
Location: Corning NY
Duration: 12 Months
Job Type: Contract
Maximum Submissions per Supplier: 3
Note: Shortlisting on 1/16/2026. Top 3 Keywords: 1- Order Management Systems (PeopleSoft & SAP) 2- International Logistics & Export Compliance (Origin Manager) 3- Customer Service Operations in Corporate Environment
Top Required Skills:
- Customer order management and accuracy
- Strong attention to detail and multitasking
- Customer communication and relationship management
Must-Have Skills:
- 2 years of experience in Customer Service within a corporate environment
- Exceptional attention to detail and accuracy
- Strong verbal and written communication skills
- Ability to prioritize multitask and meet deadlines in a fast-paced environment
- Strong organizational and problem-solving skills
- Customer-focused mindset with passion for quality
- Proficiency in Microsoft Outlook Teams Word and SharePoint
- Strong interpersonal and teamwork skills
Nice-to-Have Skills:
- Experience with PeopleSoft and SAP order management systems
- Proficiency in Microsoft Excel
- Knowledge of Optical Fiber processes and Corning corporate systems
- Experience supporting change initiatives or process improvements
- Experience supporting sales teams with reporting or analysis
Key Responsibilities & Duties:
- Manage assigned domestic and international customer accounts and execute error-free transactions
- Receive validate and enter customer orders accurately and on time using PeopleSoft SAP and Origin Manager systems
- Coordinate logistics for export and offshore-sourced orders including carrier selection shipment setup and bookings
- Create and maintain customer profiles buying agreements and processes across global CS locations
- Track open orders and shipments to ensure requested and promised ship dates are met
- Create credits rebates and update RMA systems as required
- Respond to customer inquiries within 24 hours regarding orders shipments and product information
- Build product pricing and technical knowledge to support RFQs and quotes
- Ensure Fiber Data Delivery (FDD) availability for customer shipments
- Collaborate cross-functionally with Planning Shipping QA IT Finance Commercial Ops and Logistics teams
- Resolve customer payment discrepancies in coordination with Commercial Ops
- Support sales teams with reports analysis and special projects as needed
Requirements:
- Associate degree or equivalent relevant work experience required
- Ability to work effectively in a dynamic team-oriented environment
- Strong initiative accountability and ownership mindset
- Minimal travel required (occasional trips to U.S. plants or customers)
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
