Onboarding Coordinator, Specialty Evernorth

Join our Specialty Pharmacy team and play a vital role in supporting patients and healthcare this position you will help coordinate medication deliveries maintain accurate records and ensure exceptional serviceall under the supervision of a licensed pharmacist.

Responsibilities

• Support specialty pharmacy operations including onboarding new patients and coordinating medication deliveries.
• Maintain and update patient profiles complete assessments and document all activities accurately.
• Communicate with patients caregivers and medical staff via inbound and outbound calls to ensure timely service.
• Provide accurate copay information and process payments in compliance with standards.
• Ensure all required information for accreditation and pharmacist review is obtained and documented.
• Meet or exceed quality and productivity standards while delivering excellent customer service.
• Act as a liaison between pharmacy operations and healthcare professionals to resolve issues promptly.
• Perform additional tasks as assigned to support pharmacy operations and patient care.

Qualifications

Required:

• High School diploma or GED.
• Strong customer service and communication skills.
• Ability to manage time efficiently and work independently or as part of a team.
• Proficiency in Microsoft Suite and ability to maintain confidentiality of patient information.

Preferred:

• Pharmacy technician certification.
• Previous experience in specialty healthcare or pharmacy operations.
• Familiarity with patient onboarding and medication delivery processes.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.