Program Manager, Commercial Process & Digital Transformation
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Job Location:
Bridgewater, NJ - USA
Monthly Salary:
$ 117000 - 156000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Position Summary
The Program Manager Commercial Digital Transformation will lead strategic initiatives to modernize and optimize commercial processes systems and digital tools. This role will oversee large-scale transformation projects such as Salesforce implementation End-to-End AI automation customer portals case management customer 360 views OTC/Billing automation and advanced market analytics. The Program Manager will partner with Sales Marketing Customer Service Finance and IT to ensure successful delivery of process and technology improvements that enhance customer experience drive efficiency and unlock growth opportunities.
Why Messer
Messer is the worlds largest privately held industrial gases company and what we do matters because it is woven into every part of life from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our peopleat every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable inclusive company with diverse opportunities in a growing industry supported by people who care.
Messer stands apart because we put what matters first and you matter.
Key Responsibilities
- Strategic Leadership
- Define and execute the roadmap for Sales & Marketing process and system digital transformation aligned with corporate strategy.
- Champion change management adoption and continuous improvement across the commercial organization.
- Program & Project Management
- Lead cross-functional projects includingexisting Sales TransformationPricing and Dealprofitability automationAIautomationinitiatives and Customer 360 view.
- Manage project timelines budgets resources risks and communications with executive stakeholders.
- Ensure delivery of high-quality solutions with measurable business outcomes.
- Process Excellence
- Redesign and streamline Sales Marketing and Customer Service processes to enable automation self-service and analytics.
- Identifyandeliminateprocess inefficiencies data silos and system redundancies.
- Digital Innovation
- Partner with IT and vendors to deploy advanced technologies such as AI analytics and automation into commercial workflows.
- Drive implementation of customer-facing tools (portal case management self-service) to improve customer experience.
- Analytics & Insights
- Build scalable market analytics and reporting solutions to support strategic decision-making.
- Enable predictive forecasting opportunity identification and pricing/OTC optimization through data-driven tools.
- Stakeholder Engagement
- Collaborate with Sales Marketing Customer Experience Finance and Operations leaders to ensure alignment and adoption.
- Communicate projectobjectives progress and outcomes to executive leadership.
Required Skills
- Strong knowledge of Salesforce CRM ERP (SAP) AI/automation technologies and digital tools for Sales & Marketing.
- Proventrack recordin leading large-scale transformation initiatives and managing cross-functional teams.
- Excellent project management skills (PMP or Agile certificationa plus).
- Strong analytical strategic thinking and problem-solving skills.
- Exceptional communication and stakeholder management abilities.
Basic Qualifications
- Bachelors degree in Business Marketing Information Systems or related field
- 10 years of experience in Sales Marketing or Customer Experience transformation with a focus on digital systems and process improvement.
The salary range for this position is $117000-$156000. Messer provides medical dental vision short term disability life insurance and paid time off as well as other voluntary benefits such as long term disability in accordance with the terms and conditions of these Plans. Employees are eligible to enroll in Messers 401(k) Plan. Employees may be eligible to participate in the companys bonus program.
About Messer:
Messers safety culture commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer more sustainable more productive and more efficient so their business thrives. We nurture lasting meaningful relationships with customers our communities and with one another.
We offer comprehensive benefits and appreciable pay with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization the dedication knowledge customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation call .
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Messer - World's largest global, privately held supplier of industrial and medical gas, delivering latest technologies with speed, agility and an entrepreneurial spirit.
