Sr. Network Engineer
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Management Corporation (ITMC) through its 101VOICE division is seeking an experienced Senior Network Engineer to support and enhance reliable communication systems for education government and healthcare customers.
This role is designed for a senior-level engineer who can operate across advanced customer support project engineering solution engineering and company-wide technical initiatives. The Senior Network Engineer acts as a Level 2 / Level 3 escalation point a technical leader on projects a trusted partner to sales and a key contributor to the stability and reliability of ITMC and 101VOICE infrastructure.
The ideal candidate is technically strong execution-focused well-organized and able to communicate clearly with both technical and non-technical audiences.
Qualifications :
1. Advanced Network & Systems Support (Level 2 / Level 3)
- Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted.
- Diagnose and resolve advanced issues involving LAN WAN Wi-Fi firewalls routing switching UCaaS-related infrastructure and systems.
- Perform root-cause analysis and recommend both immediate remediation and long-term solutions.
- Maintain customer confidence and service reliability during incidents.
2. Project Engineering (Internal & Customer-Facing)
- Design implement and support network and systems projects for customers and internal ITMC/101VOICE infrastructure.
- Participate in scheduled maintenance upgrades migrations and infrastructure improvements.
- Perform after-hours or weekend work when required for maintenance windows or emergency situations.
- Collaborate with project managers operations and engineering teams to ensure successful project delivery.
3. Solution Engineering & Sales Support
- Partner with the sales team during pre-sales and proposal phases.
- Review proposed solutions to ensure technical feasibility scalability and supportability.
- Participate in customer technical discussions solution reviews and design validation when needed.
- Help translate business requirements into executable technical solutions.
4. Company & Platform Initiatives
- Support initiatives related to reliability scalability and performance of 101VOICE communication platforms.
- Assist with internal infrastructure improvements standardization and optimization efforts.
- Address issues ranging from simple to highly complex to protect customer experience and system stability.
- Contribute to continuous improvement of processes standards and technical documentation.
Documentation & Accountability
- All work must be tracked documented and time-logged in ITMCs ticketing and project management systems.
- Maintain clear thorough documentation so work can be understood supported and continued by others.
- Follow ITMCs execution standards workflows and escalation procedures.
Additional Information :
Required Qualifications
- Senior-level experience in network and systems engineering.
- Strong hands-on experience with enterprise networking (routing switching VLANs QoS).
- Experience with enterprise Wi-Fi firewalls and security platforms.
- Proven ability to troubleshoot complex issues in customer environments.
- Strong documentation and organizational skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience supporting education (K12 or higher education) government or healthcare environments.
- Experience working with major manufacturers such as Cisco Ruckus Palo Alto Networks Fortinet or similar platforms.
- Experience supporting UCaaS VoIP or communication-critical infrastructure.
- Relevant certifications (Cisco Palo Alto Ruckus etc.) are a plus but not required.
- Comfortable working independently
- Professional presence when engaging with customers
- Strong sense of ownership and accountability
- Able to balance operational urgency with everyday task
Key Success Factors
- Strong team player who collaborates effectively and follows established execution methods and company culture.
- Versatile communicator who adjusts messaging based on audience expectations and time constraintsable to be detailed when needed and concise when required.
- Strong time awareness with the ability to manage multiple priorities and timelines simultaneously.
- Ability to develop multiple plans of attack including short-term stabilization solutions and long-term corrective designs with a clear understanding of risks trade-offs and ramifications.
- Calm methodical approach under pressure especially in customer-impacting situations.
- Commitment to reliability accountability and customer trust.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Load Balancing
- Routing Protocols
- Network Administration
- Network Engineering
- BGP
- LAN
- Computer Networking
- IPsec
- OSPF
- Cisco ASA
- Juniper
- MPLS
About Company
IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and professional voice and data network consulting and service organization.IT Management Corpora ... View more
