To supervise and coordinate all banquet operations during events ensuring exceptional service delivery adherence to standards and seamless execution of functions.
Key Responsibilities
Supervise banquet set-ups service and breakdown for events meetings and functions
Lead assign duties and motivate banquet service staff during events
Ensure event layouts match Banquet Event Orders (BEOs) and client requirements
Coordinate closely with kitchen stewarding sales and AV teams
Ensure high standards of service grooming hygiene and safety are maintained
Handle guest requests and complaints professionally and promptly
Monitor service flow during events to ensure timely food and beverage service
Conduct pre-function briefings and post-event reviews with the team
Ensure proper use and care of banquet equipment and inventory
Assist in training and mentoring new team members
Ensure compliance with company policies SOPs and brand standards
Qualifications :
Diploma or Certificate in Hospitality or Food & Beverage Service
Minimum 23 years experience in banquets or events service with supervisory exposure
Strong leadership communication and organizational skills
Ability to work under pressure and manage multiple events
Excellent guest service and problem-solving skills
Additional Information :
Your team and working environment:
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more