Hotel Supervisor

Career Directions Limited (CDL)

Job Location:

Siaya - Kenya

Monthly Salary: Not Disclosed

Experience Required: 5-7years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Hotel Supervisor

Location: Siaya County

Industry: Hospitality

Employment Type: Full-time

Job Purpose

The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery operational efficiency and guest satisfaction. The role requires a proactive leader who can supervise staff maintain service standards and support management in achieving the hotels operational and customer experience goals.

Key Responsibilities

Supervise daily hotel operations including front office housekeeping and food & beverage services.

Ensure high standards of customer service and promptly address guest inquiries complaints and feedback.

Lead motivate and coordinate hotel staff to deliver consistent and quality service.

Monitor staff attendance performance and adherence to hotel policies and procedures.

Ensure cleanliness safety and hygiene standards are maintained at all times.

Support training and onboarding of new staff to improve service delivery and teamwork.

Assist in inventory control and proper use of hotel resources.

Identify operational challenges and proactively recommend improvements.

Prepare basic reports and provide regular feedback to hotel management.

Requirements

Qualifications & Requirements

Diploma or Certificate in Hospitality Hotel Management or a related field.

Minimum of 5 years experience working in the hotel or hospitality industry.

Demonstrated experience in service delivery and customer care.

Strong leadership and team supervision skills.

Proactive organized and solution-oriented mindset.

Good communication and interpersonal skills.

Ability to work flexible hours including weekends and holidays.

Key Competencies

Leadership & people management

Customer service excellence

Problem-solving & decision-making

Attention to detail

Time management & multitasking

Job Title: Hotel Supervisor Location: Siaya CountyIndustry: HospitalityEmployment Type: Full-timeJob PurposeThe Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery operational efficiency and guest satisfaction. The role requires a proactive leader who...