Reservations Agent
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Reservation Management: Receive and process hotel reservations via phone email or online platforms. Ensure accuracy in guest information stay details and special requests. Utilize the hotels reservation system to manage bookings efficiently.
- Customer Service: Provide personalized assistance to guests addressing inquiries and resolving concerns promptly. Offer information about hotel services amenities and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.
- Sales and Upselling: Promote additional services upgrades and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.
- Communication: Maintain clear and professional communication with guests colleagues and other departments. Coordinate with housekeeping front desk and other relevant teams to ensure smooth check-ins and check-outs.
- Administrative Tasks: Keep accurate records of reservations cancellations and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions packages and discounts.
- Problem Resolution: Address and resolve any issues related to reservations ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.
Qualifications :
- Previous experience in hotel reservations or a similar customer service role is preferred.
- Excellent communication skills both verbal and written.
- Familiarity with Opera system.
- Strong attention to detail and organizational abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Customer-focused with a commitment to providing exceptional service.
- Additional education or training in hospitality or a related field is a plus
Additional Information :
Your team and working environment:
- Tight-knit and team oriented.
- Hard-working engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
