Customer Service Agent
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The client is seeking a proactive and customer-focused Customer Service Agent to serve as the first point of contact for their internet clients. The role involves handling customer inquiries troubleshooting basic connectivity issues coordinating with technical teams and ensuring timely communication and resolution of customer concerns.
Key Responsibilities
- Receive and handle customer inquiries via phone WhatsApp email and in person
- Log track and follow up on customer issues and service requests
- Provide first-level troubleshooting for internet connectivity issues
- Escalate technical faults to the network/technical team and follow up to closure
- Communicate outages maintenance updates and service restorations to clients
- Assist clients with account information billing inquiries and service plans
- Maintain accurate customer records and interaction logs
- Ensure professional polite and timely communication at all times
- Support customer retention through excellent service delivery
Requirements
Qualifications & Requirements
- Diploma or Certificate in Customer Service IT Business or a related field
- Previous experience in customer service (ISP or telecom experience is an advantage)
- Basic understanding of internet services and networking concepts
- Good communication skills in English and Kiswahili
- Ability to remain calm and professional under pressure
- Computer literacy and familiarity with CRM or ticketing systems
- Strong problem-solving and follow-up skills
Company Industry
IT Services and IT Consulting
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
