Client Service Representative (CSR) Scheduling & Client Satisfaction
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Job Location:
Granbury, TX - USA
Hourly Salary:
$ 18 - 24
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Location: Cresson TX (In-Office)
Department: Client Experience Team
Reports To: Director of Client Experience
Schedule: Full-time in-office
About Us
Barnes Lawn Doctor Western Rim LLC is a locally owned well-established lawn fertilization and pest control company serving the Cresson TX community and surrounding area for over 20 years. We are a Christian-led people-first organization committed to excellence integrity and intentional service.
Our Why
Serve others.
Serve each other.
Serve Him.
We value professionals who take ownership of their work communicate clearly and understand how their role directly impacts client loyalty and company performance.
Role Overview
The Client Service Representative (CSR) is a trusted front-line professional responsible for managing scheduling-related communications and driving client satisfaction. This role requires sound judgement strong communication skills and the ability to independently resolve issues while collaborating closely with operations and leadership.
This position is ideal for an experienced CSR who thrives in a structured environment understands client behavior and can balance efficiency with a high-touch client experience.
Key Responsibilities
Independently manage client scheduling rescheduling service skips and special requests
Serve as the primary point of contact for scheduling and service-related inquiries
Proactively communicate with clients through pre-notification calls and ECU outreach
Confidently handle client concerns de-escalate issues and escalate appropriately when needed
Respond to calls voicemails emails and text messages within one business day
Accurately document all client interactions resolutions and notes in company systems
Process client payments with accuracy and attention to detail
Drive client feedback initiatives including review requests and NPS follow-ups
Support retention efforts by identifying at-risk clients and coordinating next steps
Coordinate free service calls and special treatments in alignment with company processes
Leverage CRM and communication platforms to improve efficiency and service outcomes
Experience & Qualifications
4 years of client service call center or client support experience
Demonstrated ability to manage high-volume client interactions independently
Strong phone presence with professional tone and active listening skills
Proven ability to resolve issues while maintaining client trust
Advanced computer skills and experience working across multiple systems and databases
Strong time management and prioritization skills in a fast-paced environment
Reliable transportation; this is an in-office role
Professional Attributes We Value
Ownership mindset and accountability for outcomes
Calm professional communication; especially in high-stress or escalated situations
Detail-oriented with a strong follow-through habit
Team-focused while comfortable working autonomously
Coachable adaptable and aligned with company values
What We Offer
Competitive pay based on experience
Health insurance and retirement plan
Paid vacation and sick time
Advancement opportunities within Client Experience or Operations
Stable values-driven workplace with long-term growth potential
If you are an experienced CSR who values structure accountability and delivers a consistently excellent client experience we invite you to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Our Franchisees Need People Like You
Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Since its first franchise in 1967, Lawn Doctor has established itself as a leader in the lawn care industry. Our goal is to serve you best. Call today!
