PAM Client Service Associate
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The PAM Client Service Associate plays a vital role in delivering an exceptional experience to the highnetworth and institutional clients served by Bairds Private Asset Management (PAM) team. This individual supports all aspects of client service by handling complex and detailoriented responsibilities in a fastpaced environment. The ideal candidate is highly organized attentive to accuracy and committed to providing proactive hightouch service that reflects Bairds reputation for excellence.
Our service model is grounded in a simple but powerful principle: our clients interests always come first. We seek professionals who embody Service Above Self and who are committed to delivering a hightouch whiteglove client experienceespecially when solving complex nuanced needs for highnetworth households. Ideal candidates demonstrate exceptional attention to detail strong organizational skills and clear proactive communication. We value individuals who take ownership of their work approach challenges with maturity and contribute to a culture of collaboration through honest solutionsfocused dialogue. Our team thrives on mutual trust professionalism and a shared commitment to delivering outstanding service.
The Impact Youll Make:
Responsible for client onboarding support including preparing new account paperwork opening accounts transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Manages incoming client and Financial Advisor requestscompleting the request directly when appropriate or assigning it to the correct team member to ensure timely followthrough.
Supports the preparation and distribution of tax reporting materials for clients and CPAs across the six yearly tax reporting periods assembling all necessary information ahead of each deadline
Maintain Client Relationship Management (CRM) system for Financial Advisor(s) as well as leverage the platform to manage the client relationship through mailings reporting e-mail tracking and more with the goal of implementing well-defined client service models.
Updates data for quarterly client reporting ensuring accuracy and timely inclusion in client addition coordinates materials needed for client meetings including paperwork and reports
Assists clients with Baird Online by troubleshooting login issues guiding them through website navigation and helping them access key account information and documents.
May also provide back-up to other segments of the PAM Team when necessary including administrative support in scheduling client appointments coordinating all aspects of meeting preparation answering inbound phone calls sending client communications as well as perform other duties and special projects as necessary.
What Youll Bring to Baird:
2 years of prior work experience; financial business or administrative preferred.
Must have Active Securities Industry Essentials (SIE) Exam Series 7 and Series 66 or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird.
Proficient in Microsoft Office suite (Word Excel PowerPoint) with the ability to learn and effectively navigate Bairds Private Wealth Management technology platforms.
Excellent verbal and written communication skills (including e-mail) and ability to adeptly exchange ideas and information.
Ability to work extra hours during peak periods.
Strong organizational skills consistent ability to prioritize workflow in a fast-paced environment to achieve specific goals in a timely matter.
Detail orientation with an emphasis on accuracy. Critical thinking and proactive problem-solving skills.
Maintain client confidentiality in all situations.
Highly reliable maintains excellent attendance and approaches work with a strong sense of responsibility and commitment.
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy citizenship national origin age disability military service veteran status sexual orientation gender identity or expression genetic information or any other status protected by law.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Baird is an employee-owned wealth management, capital markets, asset management and private equity firm. Leveraging our deep expertise and broad skills, we're dedicated to providing the best advice and service to our individual, corporate, institutional and municipal clients.
