Associate Client Success Partner

Raleigh, WV - USA

Monthly Salary: $ 45000 - 63000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About SpotOn

Were not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

We are looking for an Associate Client Success Partner to develop and nurture meaningful connections with our clients to build strong long-lasting client relationships. This position emphasizes account management with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills a customer-first mindset and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions.

This is a hybrid position 4x/week in our Raleigh NC office

Essential Functions:

Path of escalation for Grade B accounts using collaboration coordination and facilitation of other teams to ensure permanent and acceptable resolution is delivered.
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users building their understanding and confidence in the system

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

1 years of restaurant experience is highly preferred
6 months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3 years of experience working in a Customer Service Support
*SpotOn Restaurant POS experience is a huge plus!

Benefits:

At SpotOn we put people above everything else. Were known for our innovative software and technology solutions but we stand out because of the hard-working humans behind the tech. We cant take care of our clients without taking care of our employees first and thats why we invest in you with a competitive benefits package which includes:

Medical Dental and Vision Insurance
401k with company match
RSUs
Paid vacation 10 company holidays sick time and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2000 per calendar year to assist with your professional development

Compensation:

Our base pay ranges from $45000 - $63000 for this position. Offers will be reflective of the candidates location and experience.
Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
Offers will be reflective of the candidates location and experience.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.

Required Experience:

About SpotOnWere not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by r...