GCC Delivery Lead

The Software Engineering Manager is responsible for building and leading a diverse team of engineers analysts QA etc. accountable for delivering technology capabilities in partnership with business stakeholders and architecture. Accountable to develop and execute strategies and plans to deliver business partner objectives with low-to-medium complexity. Responsible for the growth and development of members of the team aligning individual interests performance and potential to organization needs and goals. Accountable for advancing the teams technical foundation to deliver modern simple and secure solutions and improve engineering skills within the development team. Champions adoption of DevOps practices to improve reliability efficiency and confidence of software delivery. This role partners with external software vendors where applicable to integrate seamlessly and drive value for the company.

Scope of delivery is for 1-3 teams ideally in a single domain area. Sphere of influence is within own team and peer teams within the same domain/capability-area to lead and influence solid design and seamless integration.
Delivery:
Lead team(s) through the following facets of technical delivery establishing a foundation and being an advocate for advancement in each area:

Design & Implementation: Accountable for design development testing maintenance monitoring and support of a platform or application. Ensure team maintains thoughtful application design that promotes reuse portability and ease of code maintenance. Build subject matter expertise in the business area that the domain supports. Highlight cost/benefits/risk/complexity for technology solutions and provide solution recommendations that meet/exceed business needs optimizing costs and risks.

Quality and Performance: Establish and manage quality standards decisions and implementations. Leverage automation where possible to create efficiency and reliability in delivery of software. Ensure application performance uptime and scale. Define and maintain high standards of code quality.

Observability: Lead team through regular review of system health availability performance and business KPIs of software in production and to inform roadmap/backlog improvements. Partner with peers and central teams to evolve best practices and technologies to meet business goals while also staying modern and secure.

Technical Advancement: Accountable for the teams development of DevOps practices to continuously improve the technical foundation of solutions driving advances in quality security privacy reliability availability maintainability accessibility and performance. Stay current on technology landscape to find the right tool for every job. Ensure solutions stay modern simple and secure. Provide connectivity for responsible teams to the broader enterprise to advance technical objectives in concert with enterprise goals.

Innovation: Accountable for the teams exploration of new technologies and ways of technology delivery to advance team/business goals. Discover opportunities and lead exploration and evaluation of major systems tools and related architectural strategies in partnership with Architecture at a strategic enterprise level.
Team Backlog & Roadmap:
Responsible for implementation of the teams technical roadmap that defines technical objectives to address current needs as well as advances the teams long-term technical foundation. Collaborate with business stakeholders on execution delivery model (program or business-as-usual) rollout plans change management etc.
Partner with business stakeholders to inform prioritization identify dependencies and influence the roadmap to ensure non-functional requirements are known and represented in roadmaps to help drive technical decisions. Provide data and insights to inform roadmap decisions such as performance and impact data relevant to digital initiatives helping to define and track KPIs that measure value from technology investments and evaluating outcomes to inform iteration scale or sunset decisions.
Encourage and ensure that engineers on the team feel a shared ownership of the teams backlog and proactively contribute to it to advance the teams technical roadmap. Work with leadership to raise visibility to and help resolve organizational impediments.
Ways of Working:
Build and foster adoption of technical delivery best practices across your teams.
Choose the right delivery model (i.e. waterfall single release continuous delivery) for the work with appropriate delivery milestones and early testing.
Participate in multiple teams ceremonies as needed.
Engage and offer feedback on work being delivered by the teams you lead.
Help drive collaboration within the team through advocacy of practices such as pair programming.
Actively seek ways to drive continuous improvement within team including leading the team through implementation of new practices identified as part of the teams continuous improvement goals.
Assignment routing of prioritized work to teams.
Lead teams through resolution of blockers.
Architecture & Design:
Partner with Architecture to understand help define and adopt enterprise best practices frameworks standards patterns and technology goals. Responsible for delivery of cost effective solutions that drive the right business value. Promote creation of proof of concepts for new patterns. Responsible for maintaining logical and physical architecture documentation for the capabilities and systems that the team is responsible for.
Management/Team Development:
Build a diverse team focused on digital delivery including hiring training retaining and career development of talent. Foster individual development through regular goal setting coaching and feedback loops. Actively foster career development for members of the team aligning individual interests performance and potential to organization needs and goals. Partner with senior leadership to align individuals career maps into organization needs through advancement opportunity planning.
Vendor Engagement (as applicable):
In partnership with senior management engage with established software and solution vendors on implementations modernization capability improvements framework updates etc. Influence small-to-mid sized level partners roadmaps. Perform technical evaluations and make recommendations around new incoming solutions.
Engage delivery partner vendors to ensure desired outcomes through high quality software deliverables that meet the teams engineering standards.
Financial:
Adheres to budget guidelines and expectations to ensure vendors and contractors deliver in a fiscally responsible manner. Accountable for providing inputs to be used for cost center management.
Identifies opportunities for cost savings that align with strategic goals for CSC digital technology. Control costs by supporting labor optimization efforts providing input to procurement to negotiate terms of contracts.

#LI-SA1

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.