Customer Service Specialist

Who are we

Were a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.

The role

What will you be doing

What will you bring

Key Accountabilities:

• Liaise in a professional manner with internal and external clients/brokers working collaboratively as a team using the most appropriate medium e.g. telephone email and letters etc.
• Build and maintain effective relationships with all clients/brokers.
• Follow procedures and guidelines to ensure clients service standards are achieved in accordance with SLA and FCA requirements.
• Manage and prioritise own workflow to maintain quality of service.
• Operates within own area of accountability escalating issues and seeking guidance when required.
• Understand and apply all legal regulatory information security and compliance requirements recording and escalate breaches.
• Upload monthly data files accurately reconciling the member data raising invoices for all clients flexible benefit company paid and voluntary.
• Generate and send members packs (by post and email) to all clients at renewal and for new joiners.
• Dealing with both internal and external queries in a timely and effective manner.
• Maintain and develop own technical knowledge and expertise.
• Commit to own personal development taking ownership in identifying areas of training needed in order to support your future career within the business.
• Each member of staff has a responsibility to adhere to the Unum policies and particular to ensure operational controls are carried out in accordance with laid down procedures to ensure the ongoing mitigation of business this regard regular training should be agreed with the departmental manager / team leader.
• Ensure the continued protection of Unums information by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.
• Understand how Conduct Risk Treating Customers Fairly Consumer Duty Risk Management and Solvency II Systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.
• Comply with Unums Code of Conduct and other Company Policies and Procedures as appropriate to the role.

Required Knowledge and Skills:

• Good communication skills both written and verbal.
• Good numeracy skills.
• Good organisational skills.
• Ability to work under pressure and meet deadlines.
• Ability to work within a team environment.
• Flexible and able to work without supervision.
• Good IT skills including Microsoft Word and Excel knowledge.
• Good at problem solving.
• Good attention to detail.

Why join us

At Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.

Weve built a supportive inclusive environment where you can be yourself whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .

Company: