Customer Employment Support Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

3-Month Contract with a Local Authority

Job Purpose

The Employment Support Officer provides essential frontline advice and guidance to residents seeking employment. This role involves conducting one-to-one diagnostic interviews developing personalized action plans and supporting customers on their journey to sustainable employment. The position ensures that program targets are achieved under Payment-by-Results contracts and maintains accurate tracking and recording of all outcomes.

Key Duties/Accountabilities

Provide frontline advice and guidance to workless residents and job seekers eligible for GLLaB services.
Conduct one-to-one diagnostic interviews to identify barriers skills gaps and employment needs.
Develop personal development and employment action plans.
Deliver high-quality Information Advice and Guidance (IAG) in line with external funding and contractor requirements.

Essential Experience Required

Experience conducting diagnostic interviews and creating personalized action plans.
Experience managing a caseload tracking customer progress and meeting performance targets.
Experience working with multi-agency partners or referral networks.
Previous experience working on the Restart Programme.

Essential Qualifications Required

Relevant qualification in careers guidance employability youth work social care customer service or equivalent experience.
Strong understanding of labor market trends and employment-related support services.
Ability to work evenings and weekends on a rota basis.
Ability to work outside core hours when needed.

Additional Information to Note

Working hours: 35 hours per week
DBS required.
Bi-weekly payment schedule

The role closes on 9th March 2026 apply ASAP.

Required Skills:

The Employment Support Officer delivers frontline advice and guidance to residents seeking employment. The role is responsible for carrying out onetoone diagnostic interviews creating personalised action plans and supporting customers throughout their journey into sustainable work

Required Education:

3-Month Contract with a Local AuthorityJob PurposeThe Employment Support Officer provides essential frontline advice and guidance to residents seeking employment. This role involves conducting one-to-one diagnostic interviews developing personalized action plans and supporting customers on their jou...