Customer Service Student Assistant

Fullerton, CA - USA

Hourly Salary: $ 16 - 24

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title	Customer Service Student Assistant
Salary	Classification Range $16.90 - $24.00 per hour Anticipated hiring range depending on qualifications
Department	Outreach Recruitment and Orientation
Work Schedule	Part Time
Job Summary	About the office of Outreach Recruitment and Orientation: The Department of Outreach Recruitment and Orientation at California State University Fullerton is committed to guiding prospective students and their families through the information-seeking and enrollment process for both the California State University system and Cal State Fullerton. We provide essential in-person and virtual tailored support services to facilitate a seamless transition to college including admissions requirements CSU application workshops campus tours and new student orientation. Our personalized assistance aims to promote access to higher education foster a diverse and inclusive community and provide a foundation for student success. About the Customer Service Student Assistant Position: The Customer Service Student Assistant plays a key role in supporting the daily operations and orientation sessions that welcome new Titans to Cal State Fullerton. This position provides hands-on assistance with Orientation sessions including event check-in preparation and attendee support. Customer Service Student Assistant helps new students navigate the VisualZen Orientation platform provides accurate information about CSUF and ORO programs and ensures a positive and inclusive experience for all participants. In addition to event support this role involves general office responsibilities including communications assisting with projects and maintaining professionalism in a fast-paced team-oriented environment. Overall this position offers an opportunity to develop leadership and customer service skills while serving as a positive representative of the ORO department and Cal State Fullerton. Position Responsibilities: Assist with daily operations of Outreach Recruitment and Orientation; Assist with event check-in session preparation late check-in and other event needs during Orientation sessions; Assist new students with signing up and navigating their Orientation reservation and Orientation Checklist through VisualZen platform; Assist staff and students by providing accurate information regarding Orientation and CSUF by using sound judgement to make appropriate referrals; Be familiar with the programs services policies and procedures of ORO; Make effective use of work time and work successfully in an open office environment and at events; Serve as a communication link and department representative between students staff and visitors; Take initiative in suggesting and assisting with projects that might contribute to improving operations and procedures; Keep all matters confidential to ORO staff; Support all Orientation customer service operations including but not limited to emails phone calls internal and external communications and event attendee support; Maintain professionalism and quality when handling Orientation events supplies and technology; Assist Staff with responding appropriately to questions requests and concerns of current admitted and prospective students and supporters; Be receptive and sensitive to students and supporters when approached for assistance; Refer problems or potential problems to a supervisor; Be reliable punctual responsible flexible a team player and demonstrate strong communication skills; Uphold values of Diversity Equity and Inclusion; Serve as a positive and professional representative of Outreach Recruitment and Orientation and Cal State Fullerton; Staff Summer Orientation 2026; Staff Welcome Week 2026; Staff Spring Orientation 2027; Staff Spring Welcome 2027; Attend all scheduled training days session prep days session days and other team meetings; Collaborate effectively with other ORO student staff and professional staff; Adhere to all student staff expectations as outlined in the ORO student handbook; Complete and adhere to all required trainings required by the University; Other duties as assigned.
Minimum Qualifications	Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty staff and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Required Qualifications	Matriculated CSUF undergraduate student enrolled in a full-time academic degree program Enrolled in 5 units or less during the summer term. Students enrolled in more than 5 units during the summer will be automatically ineligible for the Orientation Leader position GPA of 2.5 or greater during the Spring 2025 semester Good judicial standing with the Office of Student Conduct Able to attend all required dates listed above Passion for fostering a team atmosphere and peer success Strong values for Diversity Equity & Inclusion Ability to communicate effectively and resolve conflict Ability to meet deadlines work in a fast-paced environment problem-solve creatively collaborate with other student leaders and professional staff Be able to communicate and interact positively and effectively with staff students and supporters in all aspects including emails phone calls and in-person scenarios. Possess sound judgement and strong organizational skills Possess the ability to function autonomously Be able to accurately type at least 40 words per minute Be familiar with Microsoft applications such as Word Excel Teams Outlook; Google applications such as Drive Sheets Docs; be familiar with data entry calendaring filing and telephone reception Have served at least one previous summer as an Orientation Leader at CSUF Position Time Commitments: Anticipate 30 - 40 hours per week throughout the summer term. Customer Service Staff Team Kickoff May 26 9am - 4pm Orientation Leader Training May 27 - June 12 (excluding weekends) 9am - 4pm daily Inclusive of Orientation Leader Training Session Prep Walkthrough Day Orientation Sessions (26 sessions) June July 6:30am - 3pm Welcome Week First Week of Fall Semester 2026 Staff 5 - 20 hours of Welcome Week events as class schedule allows Spring Orientation 2027 January 7 8 6:30am - 3pm Spring Welcome 2027 Dates TBD Dates and times are subject to change as the program is finalized.
Background Check	A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Out-of-state Employment Policy	In accordance with the California State University (CSU) Out-of-State Employment Policy the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. California State University Fullerton is not a sponsoring agency. All unsolicited resumes will be returned without review. California State University Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students staff administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Required Experience:

Junior IC

Job TitleCustomer Service Student AssistantSalaryClassification Range $16.90 - $24.00 per hour Anticipated hiring range depending on qualificationsDepartmentOutreach Recruitment and OrientationWork SchedulePart TimeJob SummaryAbout the office of Outreach Recruitment and Orientation: The Department o...

Job Title	Customer Service Student Assistant
Salary	Classification Range $16.90 - $24.00 per hour Anticipated hiring range depending on qualifications
Department	Outreach Recruitment and Orientation
Work Schedule	Part Time
Job Summary	About the office of Outreach Recruitment and Orientation: The Department of Outreach Recruitment and Orientation at California State University Fullerton is committed to guiding prospective students and their families through the information-seeking and enrollment process for both the California State University system and Cal State Fullerton. We provide essential in-person and virtual tailored support services to facilitate a seamless transition to college including admissions requirements CSU application workshops campus tours and new student orientation. Our personalized assistance aims to promote access to higher education foster a diverse and inclusive community and provide a foundation for student success. About the Customer Service Student Assistant Position: The Customer Service Student Assistant plays a key role in supporting the daily operations and orientation sessions that welcome new Titans to Cal State Fullerton. This position provides hands-on assistance with Orientation sessions including event check-in preparation and attendee support. Customer Service Student Assistant helps new students navigate the VisualZen Orientation platform provides accurate information about CSUF and ORO programs and ensures a positive and inclusive experience for all participants. In addition to event support this role involves general office responsibilities including communications assisting with projects and maintaining professionalism in a fast-paced team-oriented environment. Overall this position offers an opportunity to develop leadership and customer service skills while serving as a positive representative of the ORO department and Cal State Fullerton. Position Responsibilities: Assist with daily operations of Outreach Recruitment and Orientation; Assist with event check-in session preparation late check-in and other event needs during Orientation sessions; Assist new students with signing up and navigating their Orientation reservation and Orientation Checklist through VisualZen platform; Assist staff and students by providing accurate information regarding Orientation and CSUF by using sound judgement to make appropriate referrals; Be familiar with the programs services policies and procedures of ORO; Make effective use of work time and work successfully in an open office environment and at events; Serve as a communication link and department representative between students staff and visitors; Take initiative in suggesting and assisting with projects that might contribute to improving operations and procedures; Keep all matters confidential to ORO staff; Support all Orientation customer service operations including but not limited to emails phone calls internal and external communications and event attendee support; Maintain professionalism and quality when handling Orientation events supplies and technology; Assist Staff with responding appropriately to questions requests and concerns of current admitted and prospective students and supporters; Be receptive and sensitive to students and supporters when approached for assistance; Refer problems or potential problems to a supervisor; Be reliable punctual responsible flexible a team player and demonstrate strong communication skills; Uphold values of Diversity Equity and Inclusion; Serve as a positive and professional representative of Outreach Recruitment and Orientation and Cal State Fullerton; Staff Summer Orientation 2026; Staff Welcome Week 2026; Staff Spring Orientation 2027; Staff Spring Welcome 2027; Attend all scheduled training days session prep days session days and other team meetings; Collaborate effectively with other ORO student staff and professional staff; Adhere to all student staff expectations as outlined in the ORO student handbook; Complete and adhere to all required trainings required by the University; Other duties as assigned.
Minimum Qualifications	Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty staff and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Required Qualifications	Matriculated CSUF undergraduate student enrolled in a full-time academic degree program Enrolled in 5 units or less during the summer term. Students enrolled in more than 5 units during the summer will be automatically ineligible for the Orientation Leader position GPA of 2.5 or greater during the Spring 2025 semester Good judicial standing with the Office of Student Conduct Able to attend all required dates listed above Passion for fostering a team atmosphere and peer success Strong values for Diversity Equity & Inclusion Ability to communicate effectively and resolve conflict Ability to meet deadlines work in a fast-paced environment problem-solve creatively collaborate with other student leaders and professional staff Be able to communicate and interact positively and effectively with staff students and supporters in all aspects including emails phone calls and in-person scenarios. Possess sound judgement and strong organizational skills Possess the ability to function autonomously Be able to accurately type at least 40 words per minute Be familiar with Microsoft applications such as Word Excel Teams Outlook; Google applications such as Drive Sheets Docs; be familiar with data entry calendaring filing and telephone reception Have served at least one previous summer as an Orientation Leader at CSUF Position Time Commitments: Anticipate 30 - 40 hours per week throughout the summer term. Customer Service Staff Team Kickoff May 26 9am - 4pm Orientation Leader Training May 27 - June 12 (excluding weekends) 9am - 4pm daily Inclusive of Orientation Leader Training Session Prep Walkthrough Day Orientation Sessions (26 sessions) June July 6:30am - 3pm Welcome Week First Week of Fall Semester 2026 Staff 5 - 20 hours of Welcome Week events as class schedule allows Spring Orientation 2027 January 7 8 6:30am - 3pm Spring Welcome 2027 Dates TBD Dates and times are subject to change as the program is finalized.
Background Check	A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Out-of-state Employment Policy	In accordance with the California State University (CSU) Out-of-State Employment Policy the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.