ServiceNow Field Service Management (FSM) Lead (Confidential)

We are seeking an experienced ServiceNow Field Service Management (FSM) Lead to lead the implementation configuration and optimization of the ServiceNow FSM module within a large enterprise environment.

This role is responsible for delivering scalable FSM solutions including the build out of Preventative Maintenance (PM) and Calibration automated workflows while ensuring system design supports compliance reporting and operational efficiency. The ideal candidate will have deep hands-on experience deploying FSM in production environments and enabling mobile workflows for field service teams.

This is a 100% onsite contract role located in San Francisco CA. Local candidates only.

Key Responsibilities

Lead hands-on deployment and configuration of the ServiceNow FSM module

Build and optimize automated:

• Preventative Maintenance tasks
  

• Calibration tasks
  

Develop and implement mobile workflows for field technicians and maintenance teams

Migrate data and workflows from legacy systems into ServiceNow FSM

Collaborate with cross-functional teams including IT compliance and operations

Provide documentation knowledge transfer and training

Ensure alignment with ITSM ITIL and Agile delivery frameworks

Requirements

Bachelors degree in Computer Science Information Technology or related field

810 years of total IT experience

Proven hands-on experience leading ServiceNow FSM deployments

Experience building automated Preventative Maintenance (PM) and Calibration workflows

Strong experience designing and implementing mobile workflows

Demonstrated experience migrating legacy systems to ServiceNow FSM

Strong understanding of compliance frameworks and audit-ready reporting structures

Strong knowledge of ITSM practices ITIL framework and Agile methodologies

8 years of experience in Oracle Developer 6i Forms

Experience working in enterprise environments

Must be local to San Francisco CA

No relocation assistance available

Must be authorized to work in the U.S. (no visa sponsorship available)


Submission Compliance (Strictly Enforced)

Resume must be submitted in PDF format

LinkedIn URL must be removed from resume

Required client submission template must be completed and placed at the top of the resume

Former full-time employees of the client are not eligible

Former contractors must observe a minimum 6-month waiting period before re-engagement

Benefits

Opportunity to lead a high-visibility enterprise ServiceNow FSM implementation

Hands-on ownership of field service modernization initiatives

Exposure to enterprise compliance-driven system design

Collaborative cross-functional environment

Long-term contract opportunity supporting mission-critical systems