Operations Manager
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Job Location:
Ladson, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Operations Manager is responsible for driving revenue growth while overseeing service operations within an assigned territory. This role combines elevator service sales customer relationship management and operational leadership to ensure profitable growth safe field execution and high levels of customer satisfaction. The ideal candidate brings strong knowledge of elevator maintenance repair and modernization along with proven sales and leadership experience.
Key Responsibilities
Sales & Business Development
- Develop and execute strategies to grow elevator service contracts modernization projects and repair sales within the assigned territory.
- Identify new business opportunities by building and maintaining relationships with property managers building owners consultants and contractors.
- Prepare and present proposals for maintenance agreements repairs and modernization projects.
- Negotiate pricing contract terms and scope of work to close deals and meet or exceed revenue and margin targets.
- Monitor market conditions competitive activity and customer needs to identify opportunities for growth.
Service Operations Leadership
- Oversee daily elevator maintenance repair and call-back operations to ensure service commitments are met.
- Lead supervise and coach elevator mechanics and technicians ensuring compliance with safety regulations union requirements (if applicable) and company quality standards.
- Coordinate scheduling manpower parts and equipment to minimize elevator downtime and maximize operational efficiency.
- Ensure adherence to local state and federal elevator codes and safety standards.
- Partner with technical and administrative teams to drive continuous improvement in service delivery and operational performance.
Customer Relationship Management
- Serve as the primary point of contact for assigned elevator service customers.
- Proactively manage customer concerns service issues and contract renewals.
- Maintain high customer satisfaction and retention through consistent communication and dependable service.
- Identify opportunities to expand accounts through additional services upgrades or modernization solutions.
Qualifications & Experience
- Experience in elevator service modernization or repair operations with a strong understanding of elevator systems and industry standards.
- Proven background in sales account management or territory management within the elevator or vertical transportation industry.
- Demonstrated leadership experience managing field technicians or operational teams.
- Strong communication negotiation and organizational skills.
- Ability to balance sales growth with operational accountability in a fast-paced service environment.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Oracle Elevator maintains and installs elevators with all types of non-proprietary equipment across the U.S. including those manufactured by Otis, ...
