Customer Service Rep I (58508)

Shreveport, LA - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We are Frymaster! We design manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Customer Service Rep I you will be responsible for monitoring and keeping track of customer purchase orders process debit/credit memos logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs.

Reporting directly to the Customer Service Manager this position is based in Shreveport LA.

Major Accountability:

Entering monitoring and tracking customer purchase orders
Process debit/credit memos through the software system
Logistics support/resolutions
Providing knowledgeable customer support for assigned territory
Maintain a good relationship with factory representatives and dealers

Key Tasks & Responsibilities:

Receive customer purchase orders via email for processing
Resolves routine and basic problems and communicates solution or requested information to the customer
Communication with outside sales team and internal departments
May utilize a customer relationship application or database to record activities and research product information
Work is routine or follows standard procedures
May train or mentor less experienced CSRs

Qualifications

Education & Experience:

High School diploma or equivalent
1-3 years of Customer Service experience required
Manufacturing background preferred but not required

Skills & Abilities:

Familiar with MS Office applications; ability to operate all related equipment for the role
Customer oriented; capable of effectively dealing with all levels of internal and external contacts
Effective communications and interpersonal skills
Time management skills
Basic planning and problem solving/analytical skills
Able to function in a fast-paced environment coping with frequent changes delays or unexpected events

Working Conditions:

Normal office environment
Must be able to sit for long periods of time
Must be able to lift 25 pounds

Our Benefits:

We believe that our people our one of our most valuable assets. Thats why we provide our employees with a competitive benefits package that helps protect their health income and lifestyle. Some offerings are dependent upon the role work schedule or location and can include the following:

Competitive wage
Healthcare (medical dental vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program
Employee Events and more

* Frymaster a Welbilt brand creates award-winning innovative commercial fryers that are taking frying technology to a new level. Weve taken the guesswork out of oil management for crews and operators. Our fryers walk crews through step-by-step processes to filter the oil simply and safely to extend oil life and increase profitability. Everybody wins with Frymaster fryers. The Frymaster facility in Shreveport LA is a division of Ali Group.

For more information about Frymaster visit

To explore more Career opportunities at Welbilt visit

Welbilt Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race color religion ancestry national origin age sex marital status familial status medical condition or any other status protected by law. All recruitment hiring placements transfers and promotions will be on the basis of individual skills knowledge abilities and business need.

#INDFRY

#LI-TR1

#Frymaster

DescriptionWe are Frymaster! We design manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. As Customer Service Rep I you will be responsible for monitoring and...