Customer Service Representative
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Job Location:
Longmont, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Customer Service Representative is responsible for providing excellent support to customers by responding to inquiries generating quotes and processing sales orders resolving issues and ensuring a positive customer experience. This role requires strong communication skills problem-solving abilities and a customer-first attitude.
Job Description
- Provide Customer Service support to our customers and sales force via phone calls emails etc.
- Generate quotes process orders and provide order status to customers.
- Interact with internal / external customers to provide information response to inquiries about products and services.
- Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
- Handle and resolve questions / concerns including ERP related errors.
- Manage maintain and update customer accounts.
- Perform other customer service and sales related tasks as assigned by management.
Qualifications :
- Customer service experience in a manufacturing or distribution environment preferred.
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of customer service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships.
- Office computer skills (Word Excel Outlook).
- Some ERP experience (SAP experience a plus).
Additional Information :
The expected salary range for this position is between $27-$35/hr. In addition INFICON employees are eligible for a profit sharing bonus with a target of 10%. The actual compensation will be determined based on experience location and other factors permitted by law. All your information will be kept confidential according to EEO guidelines.
INFICON provides a dynamic work environment that promotes diversity equity and inclusion. Our employees experience ongoing green initiatives flexible work hours and a variety of health and wellness programs.
INFICONs forward-thinking approach offers countless opportunities to design support and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation relocation assistance a discretionary bonus and generous employee benefits; major medical dental health vision 401K vacation and sick time tuition reimbursement and more!
INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race religion ethnicity national origin citizenship gender age protected veteran status disability status genetic information sexual orientation or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact .
INFICON Inc. strictly complies with all aspects of the Export Administration Regulations (EAR) including those sections dealing with deemed exports to foreign nationals.
INFICON provides a dynamic work environment that promotes diversity equity and inclusion. Our employees experience ongoing green initiatives flexible work hours and a variety of health and wellness programs.
INFICONs forward-thinking approach offers countless opportunities to design support and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation relocation assistance a discretionary bonus and generous employee benefits; major medical dental health vision 401K vacation and sick time tuition reimbursement and more!
INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race religion ethnicity national origin citizenship gender age protected veteran status disability status genetic information sexual orientation or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact .
INFICON Inc. strictly complies with all aspects of the Export Administration Regulations (EAR) including those sections dealing with deemed exports to foreign nationals.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are es ... View more
