Marketing Operations Rep.

ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities.

This role exists to make go-to-market operations and resource management solutions work better for the people using them every day. Youll help bring order clarity and follow-through to how requests come in how work moves forward and how teams know what to expect. When something is unclear broken or stuck this role helps figure out whats really going on and gets it to the right place.

Youll work closely with cross-functional teams to keep operations running smoothly and to make sure Marketers have a reliable predictable experience as we continue to evolve how we plan execute and measure work globally.

What you get to do in this role

• Be a go-to operational contact for marketers who need help navigating campaign and content management processes
• Take in requests questions and issues ask the right follow-up questions and clarify whats needed
• Help ensure work follows a clear consistent process so people know where to go and what to expect
• Coordinate with partners to move work forward and close the loop
• Keep track of whats in progress and help make status visible so teams arent left guessing
• Support the day-to-day operation of internal tools that help Marketing plan and manage work
• Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
• Provide lightweight guidance when needed to help teams use tools and processes correctly
• Help reduce noise confusion and unnecessary escalation by bringing consistency and follow-through to operations

Qualifications :

• 24 years of experience in a business operations analyst or coordination role
• Comfort working across teams and helping untangle unclear or incomplete requests
• Strong organizational skills and attention to detail
• Clear practical communication style and the ability to stay calm when others are frustrated
• Experience working with enterprise tools
• A mindset that values consistency clarity and follow-through
• Interest in how good processes and clean operations help teams scale and work more effectively over time
• Bachelors degree or equivalent practical experience

For positions in this location we offer a base pay of $79600 - $123400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time