Inbound Customer Service Representative

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Finance

Job Summary

CUSTOMER SERVICE

Professionally answers incoming calls from customers and field personnel.

Identifies and evaluates customers needs and routes calls appropriately.

Builds and maintains customer relationships through consistent and timely communication.

Provides accurate complete and reliable information using appropriate methods and tools.

Handles customer complaints and offers practical solutions and alternatives in a timely manner.

ATTENTION TO DETAILS

All customer communications and statuses are documented accurately and completely.

Follows up and provides status updates on outstanding email and voicemail items.

Provides invoices to customers as required or upon request.

Coordinates deliveries when a customer is out of product.

Coordinates with field sales regarding customer needs payment commitments and related matters.

Identifies field process issues that may delay payment and reports these occurrences to management.

TEAM ORIENTED

Support the Collections team by:

Communicating account balances to customers and field personnel

Preparing independent account summaries

Collaborating with other departments and colleagues to maintain strong working relationships

Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.

Uphold all policies and standards to promote optimal business performance and best practices.

Qualifications :

Excellent communication skills including strong writing and telephone abilities

2 years of customer service experience

2 years of experience in accounts receivable credit and collections

Ability to understand written instructions including policy and procedure manuals correspondence and financial documents

Experience with direct store delivery route accounting or call centers is a plus

Ability to work in a fast-paced environment and adapt to change

Strong problem-solving skills

Proficient with computers including Microsoft Excel and Word

Self-directed and able to work with minimal supervision

Dependable reliable and trustworthy

Friendly and professional; able to explain and educate customers in a helpful way including the ability to write and organize formal correspondence

Eager to learn and become a subject matter expert whom others rely on

Able to handle confidential information appropriately

Detail-oriented; able to accurately process and record information while ensuring data integrity

Strong time management skills with the ability to prioritize and handle multiple tasks simultaneously

Additional Information :

The base salary range for this position is $41600 to $62400 cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.

Our current Benefits include:

Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull Distribution Company Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color creed religion sex gender genetic information national origin disability uniform service veteran status age or any other classification protected by Federal state or local law.

Remote Work :

Employment Type :

Full-time

CUSTOMER SERVICE Professionally answers incoming calls from customers and field personnel.Identifies and evaluates customers needs and routes calls appropriately.Builds and maintains customer relationships through consistent and timely communication.Provides accurate complete and reliable informatio...