Helpdesk Coordinator I

Summary:

If you enjoy solving technical problems and helping people succeed this Helpdesk Support role at Bellingham Technical College could be a great fit. Youllbe the front line of campus IT supporttroubleshooting hardware and software issues coordinating service requests and ensuring students faculty and staff stay connected and productive. Join a collaborative team in a student-centered environment where your technical skills and customer service mindset truly make a difference.

Salary:

This is a cyclic position based on the academic calendar. Salary is $4453 per month which is based on$53436. During school breaks hours and pay will be reduced based on hours worked.

• Perform basic troubleshooting repair maintenance and installation on various computer equipment peripherals data communication equipment such as: computers laptops printers human interface devices (HIDs) drives WiFi etc.
• Work with the Accessible IT Coordinator on digital accessibility
• Serve as a primary contact for CISS Helpdesk Support
• Provide basic support to end-users in the use of computer systems software applications and telecommunications
• Enter trouble-tickets into helpdesk tracking software
• Prioritize trouble-tickets and determine the best course of action for each helpdesk request
• Assign trouble-tickets to appropriate technician (hardware software network phones)
• Monitor trouble-tickets in helpdesk to ensure timely completion
• Communicate with end-users regarding the status of their helpdesk calls
• Support inventory and the exchange and acquisition of replacement components for computer hardware
• Maintain records of campus wide computer equipment purchases
• Conduct research on hardware and software pricing and availability for faculty and administration
• Coordinate with employees to provide technical assistance (e.g. network connections Internet access telephone lines) to guest presenters
• Provide orientation for new employees on the use of the network telephone equipment and voicemail
• Provide assistance during staff training workshops including leading and teaching new hire orientations and IT related trainings
• Perform duties as assigned

• None

• Verbal and written communication skills
• Interpersonal and customer service skills
• Ability to communicate with a wide variety of individuals
• Basic knowledge of computers networking and electronics
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Ability to explain technical issues to technical and nontechnical employees and customers
• Ability to quickly learn various computer hardware and software
• Demonstrated ability to meet standards of excellence by continuously improving performance and making data-informed decisions

Minimum Qualifications:

• Contingent upon successfully completing a job-related background check in accordance with Washington State law
• Familiarity with Microsoft products (esp. Windows Word Excel and Access)
• Demonstrated customer service focus in past work history

And

• One year of relevant experience as a helpdesk support provider or equivalent

Or

• Associates degree in computer support related field

Or

• Equivalent combination of education/experience

Preferred Qualifications:

• Bachelors degree in information technology related program
• One year of relevant experience as a helpdesk service provider in a small to medium sized organization (50 users) utilizing a local area network client/server technology and helpdesk application software

Prolonged periods of sitting at a desk and working on a computer. Varying from 4-7 hours per day

Must be able to lift up to 25 pounds at times.

Work schedule:

This positions hours will vary based on 40hoursperweekMonday through Friday primarily between the hours of 7a.m. to 5 p.m. A regular schedule will be finalized upon hire based on the academic calendar. Candidate must be willing to work on-site for alloftheir scheduled hours.

Benefits:

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

This position will receive prorated leave based on the BEST CBA:

• 8 hours per month of sick leave
• 10.67starting athours per month of vacation leave
• 24 hours of personal leave per calendar year
• 12 paid state/college holidays per calendar year

Benefits also include a Washington State insurance package including selecting one of:

• 6 medical options
• 3 dental plan options
• 3 vision plan options

Include:

• life insurance
• long-term disability

Retirement benefits package including one of:

• Public Employees Retirement System (PERS) Plan 2
• Public Employees Retirement System (PERS) Plan 3

Two voluntary investment (not matched) programs

• TIAA (403b)
• State Deferred Compensation (457) plan

Additionaloptional benefits include ability toparticipatein:

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to21 daysof military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty
• Ability to participate in a shared leave program

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

Required application materials must be completed and submitted online through Neogov and received by 12 pm on January 20 2026 for priority consideration.

Application materials received after this date and time may be considered until the position is filled.

More information about Bellingham Technical College is at or contact the Human Resources Office at . At this time BTC is not sponsoring H-1B Visas.

Required Online Application Materials:

• Completed BTC Online Employment Application & Supplemental Questions
• Resume (Word or PDF file attachment)

Interviews aretentativelyscheduled forJanuary 30-February 2 2026

The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings.

Mission: Bellingham Technical College provides student-centered high-quality professional technical education for todays needs and tomorrows opportunities.

Employment Eligibility Verification: Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security.

Bellingham Technical College does not discriminate on the basis of race ethnicity creed color sex gender identity or expression citizenship or immigration status national origin age religion disability veteran or military status sexual orientation genetic information the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability pregnancy marital status or any other characteristic protected by federal state or local law in its programs activities and services. The following person has been designated to handle inquiries regarding the non-discrimination policies/Section 504: Allison Mack Director for Human Resources 360.752.8354 or . For Title IX compliance contact: Michele Waltz Vice President of Student Services 360.752.8440 or . Mailing address: 3028 Lindbergh Avenue Bellingham WA 98225. BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at 360.752.8576.