Manager Client Support Services

Victoria - Australia

Monthly Salary: $ 115000 - 115000

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

Manager Client Support Services (1.0 EFT)

$110 115K super salary packaging
Hybrid working options
Access to regular professional development and training opportunities
Lead a passionate inclusive and experienced team
Access to Salary Packaging & Portable Long Service Leave scheme

About us

Relationship Matters is a dynamic values based not-for-profit organisation that supports people to develop safe respectful and fulfilling relationships at every stage of life. We are passionate dedicated and committed to making a difference by providing high quality relationship counselling dispute resolution and relationship education services to individuals couples and families. Relationship Matters also delivers a family violence program and provides Employee Assistance Programs training and consultancy to workplaces.

About the role

The Manager Client Support Services is responsible for strategic and operational leadership of the Client Services Officers team embedding a high-quality client-centred culture where clients feel welcomed respected and supported from their first point of contact. The role oversees reception functions client enquiries administrative support appointment management payments records management and ensures smooth effective and responsive service delivery.

About you

Youre the kind of leader who brings calm clarity and some laughter to busy demanding environments. You champion a culture built on respect collaboration and curiosity and you love driving innovations that help create efficiencies. Highly organised a great communicator and motivated by helping others youre someone who will thrive in our team.

Over the next 12 months this role will play a central part in an exciting organisational wide ICT change project. We are looking for someone who has experience and confidence to support staff through this system transformation.

Qualifications / Experience

A minimum of 2 years management experience in a similar or equivalent position
Qualifications in business or administration are highly desirable
Proven ability to manage geographically dispersed teams in a fast paced complex organisation
Proven ability to lead and motivate teams through complex change projects
Ability to manage competing priorities and respond to changing demands whilst maintaining a calm solutions-focused leadership approach

To apply

Application details and a position description are available from

We encourage applications from Indigenous Australians people with disability people who are neurodiverse people from diverse cultural and linguistic backgrounds and people from the LGBTIQA community. If you require accommodations or support during the application process please let us know were committed to ensuring an inclusive and accessible experience for all candidates.

Applications should be forwarded to by Tuesday 27th January 2026.

For enquiries regarding this position please contact Wendi Hobbins Executive Director Clinical and Community Services on.

Required Experience:

Manager

Manager Client Support Services (1.0 EFT)$110 115K super salary packaging Hybrid working optionsAccess to regular professional development and training opportunities Lead a passionate inclusive and experienced team Access to Salary Packaging & Portable Long Service Leave scheme About usRelationsh...