Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

We are seeking a dynamic and experienced senior leader to spearhead our third-party governance risk and compliance management initiatives. This pivotal role will shape and execute strategies that protect customer trust while enabling operations across our global network of outsourced contact centers. You will partner with diverse stakeholders across vendors security compliance engineering legal vendor management and policy teams to maintain and improve our organizations risk posture bring workstreams together and represent risk management programs to senior leadership.

Were looking for a strategic thinker with deep technical expertise in risk and compliance exceptional stakeholder management skills and the ability to drive complex programs to completion. The ideal candidate is a self-starter comfortable with novel challenges able to transform complex information into actionable plans and skilled at building consensus across global stakeholders. Strong communication skills are essential as this role requires engaging with leadership at all levels.

Key job responsibilities
- Manage complex risk programs across multiple internal and external organizations
- Provide oversight to the security operations program for first- and third-party infrastructure own Shepherd and inspection goals for GO (Vendor InfoSec assessments CS Compliance audits)
- Inform the design of negotiate and implement comprehensive security policies for third-party vendors
- Drive continuous improvement of Amazons and vendors security posture through bottom-up and top-down programs
- Drive technical requirements design and delivery planning for security initiatives; this includes audit and assessments programs as well as Amazon owned systems and tools
- Lead resolution of finding disputes events and escalations related to security and compliance; guide technical deep dives when needed
- Implement data-driven risk management strategies across the global network and own key success metrics
- Create and own scalable solutions for policy management incl. exceptions and posture tracking
- Drive simplification and automation initiatives to streamline workflows eliminate redundancies and scale risk management capabilities across the global network

About the team
Amazons Customer Service Global Outsourcing organization (GO) manages Amazons contact center outsourcing relationships worldwide overseeing location strategy vendor relationships and service delivery for all Amazon Stores. Our team builds and maintains a vendor network that delivers exceptional customer experiences while optimizing costs increasing operational flexibility and maintaining rigorous security standards.

- Bachelors degree or equivalent
- Experience in compliance audit or risk management
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in the contact center or business process outsourcing industry

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 121200.00 - 163900.00 USD annually